Director of Programs Job Rochester New York USA,Non-Profit & Social Impact

Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up
Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience
Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows
Develop and maintain documented SOPs for all core program functions, written for transferability
Identify gaps in access or awareness and communicate insights to leadership
Support the development and management of program reports and budgets for leadership and funders
Track, analyze, and report on program outputs and outcomes

2. Community Partner Program (CPP) Administration

Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing
Serve as the primary point of contact for all Community Partners
Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively

3. Community Outreach & Partnerships

Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations
Lead outreach meetings and presentations with referral partners
Support outreach efforts to increase awareness and utilization of resources
Serve as a point of contact for complex or high-priority referrals

4. Grants & Reporting

5. Team & Cross-Functional Collaboration

Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development
Partner with the Director of Operations on administrative and operational needs
Collaborate with Development on fundraising support including data, impact stories, and reporting
Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials
Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience
Experience with grant-making and grant-distribution program model
Minimum of 3 years of Supervisory experience
Experience in medical advocacy, patient navigation, or public health
Demonstrated ability to evaluate and implement technology or process improvements in a program setting
Self-starter who thrives in a small, fast-paced environment
Excellent written and verbal communication skills
Comfort working in a remote team environment
Must work EST hours 9am-5pm

Preferred

Salary

$ 70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.
Health, dental, vision, and retirement plan
Work laptop and technology resources for a remote office
Generous paid time off
Flexible work arrangement in a fully remote environment
A culture of learning and development
The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector