Director of Programs

• Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up
• Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience
• Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows
• Develop and maintain documented SOPs for all core program functions, written for transferability
• Identify gaps in access or awareness and communicate insights to leadership
• Support the development and management of program reports and budgets for leadership and funders
• Track, analyze, and report on program outputs and outcomes

• Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation
• Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing
• Serve as the primary point of contact for all Community Partners
• Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively

• Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations
• Lead outreach meetings and presentations with referral partners
• Support outreach efforts to increase awareness and utilization of resources
• Serve as a point of contact for complex or high-priority referrals

• Support grant applications by providing program data, narratives, and insights
• Track and report program outcomes for funders and internal use
• Maintain accurate and organized program documentation

• Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development
• Partner with the Director of Operations on administrative and operational needs
• Collaborate with Development on fundraising support including data, impact stories, and reporting
• Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials

This is a remote position.

• Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up
• Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience
• Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows
• Develop and maintain documented SOPs for all core program functions, written for transferability
• Identify gaps in access or awareness and communicate insights to leadership
• Support the development and management of program reports and budgets for leadership and funders
• Track, analyze, and report on program outputs and outcomes

• Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation
• Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing
• Serve as the primary point of contact for all Community Partners
• Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively

• Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations
• Lead outreach meetings and presentations with referral partners
• Support outreach efforts to increase awareness and utilization of resources
• Serve as a point of contact for complex or high-priority referrals

• Support grant applications by providing program data, narratives, and insights
• Track and report program outcomes for funders and internal use
• Maintain accurate and organized…