Family Resource Coordinator

The Family Resource Coordinator is the initial point of contact for kinship families seeking specialized services through HALOS. This position conducts assessments, schedules intakes, and coordinates resources for caregivers and families to support stability, safety and well-being.

HALOS is a small nonprofit organization that serves grandparents, other relatives, and family friends who are raising children to keep them out of foster care with strangers. The mission of HALOS is to promote safe and nurturing homes for children in kinship care.

JOB DESCRIPTION

Title: Family Resource Coordinator

Reporting to: Kinship Navigation Manager

Hours: Full-Time

Hiring Range: $35,; HALOS values pay equity with initial compensation determined strictly by the candidate’s education and experience

Benefits: Employer-sponsored medical, dental, vision and retirement benefits available as well as generous paid time off and holiday schedule

Work Week: Monday 12:00 am to Sunday 11:59 pm (agency work week for payroll)

Work Location: Remote-first, hybrid environment with an admin hub in North Charleston, South Carolina

In-Person Collaboration Requirements: Reporting for in-person work is not an at-will employee choice; while management values a flexible approach to work and the utilization of remote work, all schedules must be approved by a supervisor and must support the success of HALOS.
It is estimated that this position will be required to report in-person to the Charleston, SC area once a week unless an alternate arrangement is approved by the Executive Director.

Travel & Drive Time: Rare in-state overnight/multiday travel, as required for business, is estimated to be 5% or less of the work year; other local/regional travel is occasional and estimated to be 10-20% of weekly time. Out-of-state, required travel is estimated to be rare.

Company Cell Phone: Eligible

Phone Stipend: Not eligible

Organizational Background

HALOS, founded in 1997 and incorporated in 2003, is a growing nonprofit organization that serves grandparents, relatives and family friends who are raising children to keep them with family in the Low country of South Carolina. The mission of HALOS is to equip kinship caregivers for success, provide resources that support safe and thriving children, and advocate for a kin-first South Carolina.

HALOS meets the needs of kinship families through a variety of direct programming including navigation, supportive services, and concrete/economic supports. HALOS is also a state-wide thought leader in kinship care with a history of successful advocacy and public-private partnership.

HALOS offers an administrative office in North Charleston, SC, which is available for the use of all employees. The organization values high-quality supervision and access to effective technology for remote workers.

The Family Resource Coordinator (FRC) is the initial point of contact for kinship families seeking specialized services through HALOS. This position conducts assessments, schedules intakes, and coordinates resources for caregivers and families to support stability, safety and well-being. When needed, the FRC also assists the HALOS Family Advocates by providing direct guidance to kinship families, supporting family functioning over several domains including financial stability, legal capacity, community connection, and emotional well-being.

The FRC plays a key role in the navigation team’s goal to increase a caregiver’s knowledge of available resources and how to access them; this is accomplished through trust, consistency, and fidelity to the navigation model.

Note:

These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

First Impressions (Reception)

• During business hours, answer all incoming calls to the HALOS main line in a professional and compassionate manner
  • Direct non-programmatic calls to the appropriate line
  • Screen requests for assistance for eligibility and gather necessary information for next steps
  • Provide information and referral services to families seeking assistance but who are not eligible for HALOS programming
  • Direct programmatic calls to the…