Individual Gift Specialist

This position is in a shared office space and is a primarily in-person position located at 104 Southeast Parkway, Franklin, TN 37064. Remote work will be scheduled in advance with the approval of the director. The standard hours for this position will fall between Monday-Friday 8:30am-5pm. Occasional weekend or holiday work may be required.

The Individual Gifts Specialist supports Grace Works Ministries' goals, values, and philosophy by consistently demonstrating excellence, quality service, commitment, and accountability. This person must embody a wholehearted commitment to Grace Works' mission and Christian values, eagerness to serve, high professionalism, ability to multitask, gracious donor-focused communication skills, attention to detail, strong writing skills, and excellent teamwork.

The Individual Gift Specialist plays an integral role in deepening donor relationships by helping donors feel connected to Grace Works, understand the impact of their generosity, and view themselves as partners in serving our neighbors. They will demonstrate an ability to communicate Grace Works’ mission and strategy while building relationships and empathizing with donors. This position will interact often outside of the organization with donors of Graceworks.

The IGS will possess a high level of relational skills and the ability to communicate in verbal and written form.

The individual must be able to maintain a high level of confidentiality.

• Build genuine, long-term relationships with individual donors and prospects.
• Maintain an active portfolio with a focus of growing donor engagement and investment in our mission.
• Conduct 10+ face-to-face donor/prospect meetings each month.
• Make consistent weekly personal phone calls and personalized donor outreach.
• Learn each donor’s interests, passions, values, and connection to Grace Works.
• Create opportunities for donors to experience the ministry through tours, events, volunteering, etc.

• Make donors feel known, appreciated, and connected to the mission (not simply solicited once a year).
• Thank donors promptly and personally, particularly following significant gifts.
• Use handwritten notes, personalized emails, calls, and other meaningful touch points.
• Share compelling stories and updates that demonstrate the impact of their generosity.
• Develop appropriate stewardship strategies for significant donors.
• Develop individualized engagement strategies to increase giving.
• Identify donors with the capacity and affinity for increased or major support.
• Make personal solicitation calls, and face-to-face asks when appropriate.
• Recognize when a donor should transition into a major-gift strategy portfolio.
• Maintain a healthy pipeline of prospects and donors with a clear next step for each significant relationship.
• Document all meaningful donor activity in Salesforce, including meetings, calls, emails, thank-you notes, invitations, solicitations, and follow-up.
• Keep donor records, notes, next steps, and relationship information current.
• Use Salesforce data to identify giving patterns, lapsed donors, upgrade opportunities, and emerging major-gift prospects.

• 10+ face-to-face donor/prospect meetings per month
• Consistent weekly donor/prospect calls
• Consistent portfolio and pipeline management
• Regular coordination with the Director of Development
• Focus on relationships and personal engagement to drive additional revenue

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or…