Volunteer Services Manager

Job Details:

Job Location:

Davis St Office - Portland, OR, Position Type:
Full Time, Salary Range: $67000.00 - $70000.00

Salary/year, Job Shift: Day, CAP Northwest (CAP) Formally Casca is the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington that provides the LGBTQ+ community and beyond with compassionate healthcare. CAP's mission is to promote well-being and advance equity by providing inclusive health and wellness services for LGBTQ+ people, people affected by HIV, and all those seeking compassionate care.

Prism Health, Our House, Tod's Corner and Esthers Pantry are all apart of CAP. To learn more about us please visitCAP, Prism Health andOur House.

CAP Northwest advances compassionate, whole-person care for LGBTQ+ people and those impacted by HIV.

CAP Northwest (formerly Cascade AIDS Project) is seeking a community-minded Volunteer Services Manager! The Volunteer Services Manager is a key leadership role responsible for building a robust, community-centered volunteer program from the ground up, providing oversight, structure, and strategic direction for volunteer engagement across the agency. This role will cultivate meaningful relationships between CAP and the communities we serve, creating accessible and rewarding opportunities for people to contribute their time and talents.

With a strong focus on volunteer engagement at Our House, Esthers Pantry, CAP programs, and signature community events, the position will help strengthen connections between community members and CAP’s mission. Through thoughtful stewardship and intentional program design, the Manager will also contribute to long-term strategies aimed at rebuilding trust, deepening community partnership, and strengthening the agency’s presence and impact across the region.

This is a Full-Time role working at our Davis St location in NW Portland. The schedule for this role is Monday-Friday 9:00am-5:00pm, 3 days in office 2 days’ work from home. You may be working some evenings and weekends for specific events.

The pay for this position is a salary of $67,000- $70,000 a year depending on experience.

• Minimum 5 years of progressive experience in volunteer management, non-profit program leadership, or related field, including experience building or significantly growing a volunteer program.
• Demonstrated strong relationship building skills, interpersonal communication, and ability to engage a diverse community of volunteers and staff.
• Experience with conflict resolution/management and maintaining healthy volunteer-staff relationships.
• Excellent organizational, project management, and data tracking/reporting skills.
• Familiarity with CRM systems or volunteer management systems.
• Strong facilitation and training skills. Able to develop orientation, trainings, and workshops.
• Ability to travel between locations as needed; flexibility in work schedule (some evenings/weekends are required for events and trainings).

• Design, implement, and manage the entire volunteer services program, including creating policies, handbooks, and standard operating procedures to ensure a well-structured and compliant operation;.
• Lead all volunteer recruitment and community outreach efforts to build a diverse and engaged volunteer base, representing the agency at events and fostering community partnerships;.
• Oversee the complete volunteer journey from initial applicant screening, interviewing, onboarding, and role assignment to providing ongoing training and development;
• Cultivate a positive and supportive volunteer culture through effective communication, recognition programs, and proactive conflict resolution to ensure volunteers feel valued and remain engaged;.
• Maintain accurate…