Director, Donor

Brief Description

The physical location for the candidate selected must be within the contiguous United States

Brief Description

The physical location for the candidate selected must be within the contiguous United States

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

The Director, Donor Experience, serves as a key member of the Strategic Philanthropy team for Susan G. Komen. This position will be responsible for managing the national mid-level program and meeting defined goals and metrics in our national stewardship program. The Director will be responsible for stewardship and cultivation of a comprehensive mid-level portfolio with a focus on growth and retention, in addition to overseeing the Donor Experience Officers (DXOs) and responsibility for approximately $6M in team revenue.

Your priority will be to lead the team to provide a valued and authentic experience via telephone, email, and mail with the goal of providing donors with a meaningful relationship that enhances their connection to Komen. You will also train, coach, mentor, and manage the national Donor Experience Officer team with support from the National Director. This position will report to the National Director, Strategic Philanthropy.

This is a fully remote position.

• Train mid-level (DXO) team in the prescribed individual giving stewardship and cultivation plan and support the building and management of their portfolios of donors.
• Implement ongoing stewardship and cultivation plans for donors giving primarily through direct mail and digital channels.
• Utilize prescribed tools, tactics, and intensive accountability to fast-track donor engagement, resulting in increased giving YOY in all mid-level portfolios.
• Personally cultivate and grow revenue in a small portfolio of mid-level donors and prospects.
• Ensure the team executes prompt and effective stewardship for every gift in a managed DXO portfolio.
• Coach DXO team to identify donors with high potential for major gifts.
• Ensure Salesforce is kept up to date on all donor interactions.
• Ensure other technology and tools are utilized by the team to track KPIs.
• Maintain a working knowledge of Susan G. Komen mission and programs to promote national fundraising initiatives.
• Manage the National Stewardship Program for unassigned donors. Ensure DXO team meets all stewardship goals through team delegation.

• Bachelor’s degree and successful work history in fundraising and relationship development. CFRE is desirable.
• Must have 5+ years of experience managing, training, and leading a team to meet and exceed goals
• High-energy individual, with a passion to learn and contribute.
• Flexibility working independently or partnering with a variety of teams.
• Ability to…