RN Triage

Responsibilities

• Answer all phone calls from patients with medical concerns that are directed through switchboard or other internal departments
• Determines if patient has had recent trauma, closed reduction, or surgery and manages the patient concerns according to protocols
• Is mindful of the most common medical complications related to surgery and trauma (i.e. DVT/PE, infection, compartment syndrome, and unmanaged pain) and triages per protocols
• Identifies emergency situations and instructs patients to call 911
• Ensures that a valid “Authorization to Communicate” is in effect when speaking about a patient to someone other than the patient him/herself
• Communicates clearly and promptly with physicians regarding serious changes in patients’ condition related to their orthopedic condition for which they are being treated
• Documents all patient phone calls in the electronic medical record upon completion of the call
• Supports a coordinated workflow for patients between triage, medical assistants, and physicians.
• Proactively works with supervisor when it is noticed that physician standards of practice are not currently reflected in protocols
• Strictly adheres to all HIPAA rules and regulations
• Acts as a positive role model in demonstrating excellent patient care and service standards
• Able to skillfully navigate through EPM and EHR in Next Gen, and outside health information systems such as Centricity, McKenzie Portal, etc.
• Has and maintains a current knowledge of orthopedic surgeries, plans of care, conditions, and terminology
• Other duties as assigned

• Must Reside in the state of Oregon. Out of state candidates will not be considered
• When working from home you will need a dedicated private workspace with strong internet connection
• High level of knowledge, experience, and skill in the area of orthopedic nursing
• Efficient problem solving and decision making skills
• Excellent communication, interpersonal, and conflict resolution skills
• Ability to type by touch
• Able to plan, prioritize, and multi task
• Prioritize work load daily, weekly and monthly
• Excellent cultural competency skills with patients
• Communicate clearly, concisely and courteously via phone, email and in person
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Able to sit or stand for long periods of time.
• Be able to work on a computer and keyboard for up to eight hours a day.
• Able to walk, and use hands to finger, handle, or feel. Able to reach with hands and arms.
• Ability to hear and understand in person and over the phone.
• Able to speak and provide information in person and over the phone.

• Current and valid Oregon RN License required.
• At least one year of experience as a registered nurse, preferably in an orthopedic, surgical, or acute care setting.
• Knowledge of orthopedic terminology required
• EMR and computer experience required.
• Medical office and hospital experience desired.

Slocum is actively recruited a 32 hour full time remote Triage RN. Applicants must reside in Oregon.

Slocum is an EEO/AA/M/F/Vet/Disability employer.