Registered Nurse; Centralized Phone Triage - Remote

Registered Nurse (Centralized Phone Triage) - Remote Opportunity

Join to apply for the Registered Nurse (Centralized Phone Triage) - Remote Opportunity role at Austin Regional Clinic: ARC
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About Austin Regional Clinic: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years. We are one of Central Texas’ largest professional medical groups with 35+ locations and are continuing to grow. Eligible team members receive benefits that include Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development, and more.

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Purpose: Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential Functions:

• Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
• Calls pharmacy with prescription refills as prescribed by and under the direction of the physician.
• Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
• Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
• Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
• Collects data and makes assessments, develops a working diagnosis, determines interventions and disposition per guidelines.
• Demonstrates best practices and quality care.
• Assesses the physical, social, and emotional needs of patients and families.
• Teaches and counsels patients and families concerning health assessment and care including prevention of disease and health maintenance.
• Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
• Accurately and completely performs patient follow‑up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
• Participates in orienting, training, and guiding team members.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Maintains regular and dependable attendance due to teamwork and face‑to‑face interaction with patients and/or equipment.
• Follows core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

Other

Duties and Responsibilities:

• Performs other duties as assigned.

Qualifications:

Education and Experience:

Education: High school diploma or equivalent. Graduation from an accredited school of nursing.

Experience:

Required: One (1) or more years of RN experience or one (1) or more years of nursing experience working in triage.

Preferred: Telephone triage experience. Previous experience in an ambulatory, hospital, or home health setting. Bilingual in English and Spanish.

Knowledge, Skills, and Abilities:

• Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role.
• Skill in nursing practices within the scope of responsibilities assigned to this role.
• Skill in organization and efficiency.
• Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast‑paced environment.
• Ability to have excellent attention to detail.
• Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics.
• Ability to use nursing judgment as an adjunct to the computer software program to reach appropriate dispositions and care advice.
• Ability to respond appropriately to emergency situations.
• Ability to apply nursing principles, practices, and techniques.
• Ability to exercise…