Per Diem Nurse Navigator Remote Puerto Rico

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement intelligent health experiences for their patients, members, and teams through integrated technology, AI, and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy while simultaneously reducing system friction and fragmentation, powering engagement and orchestrating the enterprise.

We believe that healthcare should work for everyone. It is too important to be as cumbersome and difficult as it is. There is a better way to deliver a simplified, more meaningful healthcare experience for all, and we are determined to enable it.

We are looking for a Per Diem (As Needed) Nurse who can commit to 4–30 hours per week. Candidates must be available for one weekend a month and some holidays. Shifts range from 4 to 12 hours with scheduling based on business needs. Candidates must also complete a 4‑week full‑time (M‑F 9am‑5pm) onboarding period. If you have a flexible schedule and are comfortable picking up last‑minute shifts and pre‑planned hours this role is a great fit for you!

An active, compact, unencumbered RN license in Puerto Rico is required for this position; licensure in one or more US states is a huge plus.

The core objective of the Triage RN Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.

• Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
• Document within EMR
• Follow and apply clinically validated triage protocols
• Ensure the highest quality customer service for patients and providers
• Complete basic nursing responsibilities (outpatient testing, medications, etc.)
• Troubleshoot technology with patients
• Work to ensure a seamless patient call center experience
• Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
• Work on projects that will optimize operational efficiency and improve the patient telemedicine experience
• Assist in identifying technology needs that improve patient experience
• Additional projects as assigned

• Passionate about patient care and triage
• Enjoy helping others
• Ability to use critical thinking when presented with new and challenging situations
• Relish solving problems, seeking out answers, and trying new things
• Kind, empathetic, and possess strong social perceptiveness
• Positive, energetic, and fun!
• Outstanding multitasking skills
• Enthusiasm and savviness for new technology
• Mastery of oral and written language along with strong typing skills
• Ability to assess and communicate with patients via a text‑based platform
• Flexible and fast learner comfortable in a fast‑paced and changing environment
• Eager to challenge the status quo of traditional healthcare
• Detail oriented and an organized self‑starter with outstanding interpersonal skills
• Ability to give and receive actionable feedback

• 2 years of clinical hospital experience
• An active, unencumbered RN license in Puerto Rico
• Minimum of Associates Degree in Nursing (ADN)
• Fluent in spoken and written English and Spanish (required); all applicants must submit a resume in English to be considered
• Prior call center experience strongly preferred

$17‑$19 / hr

At Pager Health you will work alongside passionate, talented, and mission‑driven professionals who are building scalable platforms and solving critical enterprise‑level challenges in health tech. We provide concierge services to help individuals access medical care and wellbeing programs they need.

You will be encouraged to shape your job, stretch your skills, and drive the company’s future. You will be part of a remote‑first, dynamic, and tight‑knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly you will be an industry innovator making a positive impact on peoples’ lives.

Pager Health values diversity and always treats all employees and job applicants…