Care Manager, Telephonic Nurse
Honolulu, Honolulu County, Hawaii, 96814, USA
Listed on 2026-01-09
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Nursing
Nurse Practitioner, Healthcare Nursing, Palliative Care Nurse, Clinical Nurse Specialist
Become a part of our caring community and help us put health first Shift details
Required to work every other holiday.
Full time 40 hours a week, scheduled 5 days a week for 8 hour shifts.
Shift options: 1. Monday-Friday from 10am-6:30pm EST with required weekend coverage every 3rd Saturday & Sunday from 10am-6:30pm EST. When working weekends, it will allow for off-days during the week. 2. Monday-Friday from 6am-2:30pm EST with r equired weekend coverage every other Saturday & Sunday from 3pm-11:30pm EST. When working weekends, it will allow for off-days during the week.
The Clinical Care Coordinator/Care Manager, Telephonic Nurse helps to ensure optimal continuity of care for patients transitioning into and out of our services. They are responsible for being highly knowledgeable regarding post-acute levels of care, and an expert regarding Center Well Home Health services including home health, hospice, and palliative care. The Clinical Care Coordinator is expected to communicate with the Center Well Home Health clinical team and help facilitate timely patient follow-up for patients in need of (additional) services when appropriate.
The Clinical Care Coordinator is under the general supervision of the Manager of Care Coordination and under established performance criteria. This is a work-from-home telephonic nurse position
Act as Center Well Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services. Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.
Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions. Appropriately handle a variety of customer issues including location lookup, directions, and complaints.
Makes clinical level of care determination based on discussion, medical records, and any other pertinent clinical data. Matches these needs to a service site location or, if not available, look up and provide alternative services. Act as customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate. Follow-up and track referral and admission outcomes.
Maintains awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met.
Assists in the admissions process by acting as an ambassador for patients who meet the admissions requirements.
Focus on placing the right patient to the right care setting at the right time
Adheres to and participates in Company’s mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.
Reviews and adheres to all Company policies and procedures.
Provide education regarding Home Health, Hospice, and Palliative Care Services.
Assist with clinical eligibility review for alternate services
Participates in special projects and performs other duties as assigned.
Associates Degree required. BSN preferred.
RN license in a compact state is required. May be required to obtain licensure in additional states as dictated by business needs.
At least 3 years post-acute experience. Home Care or hospice experience preferred.
Nursing background working across multiple areas of post-acute care.
Extensive nursing experience in post-acute care.
Current CPR certification.
Good working knowledge of home health, hospice, and palliative care services.
Good time management skills.
Ability to learn and master information related to locations and services of clients.
Excellent analytical and problem-solving skills.
Excellent verbal and interpersonal skills.
Able to communicate effectively with empathy over the phone and while interacting with others.
Must read, write and speak fluent English.
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