RN Telephone Triage; Work from Home

Position: RN Telephone Triage (Work from Home)
Requirements

Qualifications / Experience

• Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer
• 2+ years of nursing experience
• Proficiency using computers and type a minimum of 25 wpm
• Excellent listening and comprehension skills to determine key information by patient
• Professional, courteous telephone voice
• Ability to defuse conversations
• Ability to handle confidential information; HIPAA compliance is mandatory
• Flexibility with scheduling

Remote Workstation / HIPAA Requirements

• Must have a high-speed internet connection
• Workstation must be in a room where door can be locked
• Desk should be large enough to hold 2 monitors, computer, accessories + hands-free headset

• REMOTE:
  Training Class Dates
  
  100% ATTENDANCE IS REQUIRED
  
  4-week Remote Training over Zoom Video
• Week 1:
  February 16th - February 20th M-F 9:00 am-5:00 pm EST
• Week 2:
  February 23rd - February 27th M-F 9:00 am-5:00 pm EST
• Week 3:
  March 2nd - March 6th M-F 2:00 pm-10:00 pm EST
• Week 4:
  Shift days/times with a preceptor will be discussed with education manager

External Job Description and Responsibilities

Evenings, Weekend Only, Full-time & Part-time opportunities available (20hrs +)
Hiring for evenings and weekends (
* weekends and holidays are required) Incentives for Bilingual Spanish Telephone Triage RNs!

Access Nurse
is
the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, Access Nurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. Access Nurse is a Team Health Company.

The Telephone Triage Nurse role is a great alternative to bedside nursing working 12-hour shifts. This is an opportunity to work remote from home! Training and equipment are provided. Training classes are starting soon.

Overview

The Telephone Triage Nurse will take phone calls and help patients across the lifespan of the call and determine the best way to address their medical issues and concerns.

Essential Duties and Responsibilities

• Assesses patient's symptoms utilizing a physician-written algorithms
• When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided
• Utilize all resources and guidelines to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service
• Completes all documentation in the appropriate software
• Provides guidance recommending a variety of levels of care (e.g. home care, an office visit, emergency room)
• Responds to patient's questions
• Provides and documents health education to help patients manage their symptoms when indicated
• Consults with physicians as needed

Other Considerations

Offerings

• Full-time opportunities available (26 hours+) 26 - 31 hours/week is eligible for 65% of PTO

• Base pay is $28 per hour

• Additional pay incentives/shift differentials

• Hiring for afternoons, evenings, and weekends

• Remote work schedule

• Computer equipment provided

• Paid training provided

• Benefits package (full time employees)

• Career growth opportunities
• $500 Employee Referral Bonus with no cap