Telehealth Nurse; RN; In Office

Important Notice

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A typical day in the life of a Telehealth Nurse will include the following:

• Serve as a consistent resource throughout the continuum of program services, identifying barriers to therapy and helping the patient understand and navigate such barriers.
• Serve as an educator possessing knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis or a chronic medical condition.
• Primary goals include:
  • Enable patients by providing them with information and education about:
    • their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
    • proper administration and dosing of prescribed therapy
    • calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs, and resources for financial assistance, where applicable
    • support to help better manage the stress involved in their diagnosis
  • Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
• Reporting of Adverse Events/Product Complaints received in accordance with SOP and good manufacturer practices.
• Other duties as assigned by management.

• Clinical nursing experience with demonstrated competence in educating and managing patients with a new diagnosis or chronic medical condition.
• Knowledge about clinical aspects of the relevant disease state, including protocol therapy and common prescribing algorithms.
• Able to adapt to changing work assignments.
• Service oriented and anticipates, recognizes, and meets the needs of others.
• Excellent interpersonal skills, with specific ability to communicate effectively with patients, family members, and physicians.
• Ability to multitask effectively.
• Ability to recognize emotions and their effects.
• Sureness about self-worth and capabilities.
• Maintain standards of honesty and integrity.
• Take responsibility for performance.
• Be adaptable and handle change with flexibility.
• Be innovative and open to new ideas.
• Achievement driven; constantly striving to improve or to meet a standard of excellence.
• Align with the goals of the group or organization and communicate effectively within the group.
• Ready to take initiative and act on opportunities.
• Be optimistic and pursue goals persistently despite obstacles and setbacks.

• Registered Nurse licensed in the state of Indiana or Kentucky.
• 2‑3 years of nursing experience with relevant disease state experience preferred.
• Nurseline triage, Call Center Utilization Management, Call Center Case Management – a plus.
• Case management or Clinical Trial Nurse experience – a plus.
• Bachelor’s degree preferred.
• Location:
  
  Jeffersonville, IN. Must be willing to work in this location;
  Pharma Cord reimburses tolls at the frequent user rate after 40 trips per month (valued at $678.60 per year).

• This job is in an office and operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Regularly required to talk or hear; frequently required to sit for long…