Emergency Responder

Progress Lifeline – Kendal

Ideal for Retirees, Semi-Retired Workers & Ex-Forces Personnel

“You walk in and see worry on their face - you’re the one that lifts the worry away.”

Progress Lifeline provides a 24/7 emergency response service, helping people stay safe and independent ’re recruiting Emergency Home Responders in Kendal, well suited to retirees, semi-retired workers and people with armed forces or emergency service backgrounds.

Many of our responders are retired or semi‑retired. Others come from military or emergency service backgrounds. What they have in common is a calm, steady approach and a desire to use their experience to help others.

Your natural reliability, judgement and people skills make you a perfect fit for this work.

Working from home, you will:

• Respond to emergency alarm calls locally
• Reassure customers and assess situations calmly
• Assist people following non‑injury falls using specialist equipment
• Focus on dignity, reassurance and safety
• Work independently with support from our 24/7 Control Centre

“Being able to stay safe in your own home means everything.”

Full training is provided – no care experience required.

• You’ll be based in the Kendal area and respond to calls across the wider local Lifeline service area
• Full UK driving licence and your own vehicle
• Calm, reliable and compassionate approach
• Willingness to work night / on‑call shifts

• £26.22 paid for each on‑call standby shift
• £18.90 per callout (up to 90 minutes)
• £12.97 per hour for callouts over 90 minutes
• Mileage reimbursement for all journeys
• Annual leave linked to rota pattern, plus pro‑rata bank holidays
• A day’s leave for your birthday
• Pension with matched contributions up to 7.5%
• Uniform and full training provided
• Wellbeing and development support

Progress Housing Group is a Living Wage accredited employer.

A full explanation of pay and shifts will be provided at interview.

“When they say thank you – you really feel it.”

If you’re looking for flexible, meaningful work that supports your local community, apply now.