Nurse Case Manager

Job Description

Location:

Healix Group, Healix House, Esher Green

We are seeking experienced nurses to join our team in a dynamic, diverse and fulfilling role. This presents an exceptional opportunity to transition from the rigors of a clinical setting to a UK office‑based position while continuing to apply nursing expertise supporting patients who value nurse advice. The role offers the opportunity to undertake flight nursing outside of the committed office work.

• Provide efficient, cost‑effective and clinically supportive patient service to Healix clients from Monday to Sunday.
• Manage all new and ongoing emergency medical assistance, claims and repatriation cases working with coordinators and the wider organisation using problem‑solving expertise to help patients often in very stressful situations in foreign hospitals.
• Provide non‑diagnostic medical advice directly to policyholders and Medical Helpline clients.
• Provide clinical input to the OH team in the medical assessment of individuals pre‑deployment, utilising knowledge to reduce risk overseas.
• Serve as a point of escalation, using expert nursing knowledge for any patient, client, team member or overseas clinician providing direct care.
• Provide emergency airline employee health services.
• Check equipment on return from repatriations and air ambulances and ensure sufficient supplies are available to manage the repatriation workload.

Healix doctors;
Medical Assistance and Repatriation Coordinators, Healix Government nursing team;
New Zealand nursing and repatriation coordinator teams;
Healix Security Services team; airline employee health teams; overseas medical teams; airline medical clearance departments; suppliers and other departments within the Healix group. Global Medical Arrangement Team, and wider OH teams, Clients.

Ideally, we are looking for full‑time hours but can offer some flexibility dependent upon experience. The role is generally office‑based but offers the opportunity to work from home infrequently. Shift patterns cover 8am to 10pm Monday to Friday.

We are a 24/7 Global Health operations team, so occasionally additional flexibility is required (the nights are covered by the New Zealand team).

• Registered General Nurse with a current NMC pin.
• Ideally 4 years of recent acute care nursing experience, including several years in a critical care area (e.g., ICU, A&E, HDU, CCU, acute surgical nursing).
• Prior experience in clinical case management is advantageous.
• Exceptional telephone etiquette and technical proficiency, including MS Word, Excel, PowerPoint and databases.
• Some elements of the role suit nurses with broader travel health/cruise ship nursing experience as well as:
• Military Nursing
• Public Health/Travel Health Nursing
• Humanitarian/NGO work
• Demonstrate adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.
• Excel under pressure within a fast‑paced environment, displaying adaptability and empathy.
• Communicate effectively in written and spoken English, exhibiting strong communication skills.
• Proficiency in additional language(s) is advantageous.
• Enjoy working in a collaborative team in a professional business environment, making clear plans both short and long term for patients.

• Hold a current NMC Pin and have at least 3 years of recent clinical experience (band 5 or above).
• Basic IT skills along with excellent written and verbal communication skills.
• Ability to work within a team environment as well as directly with clients.
• Ability to work independently to plan and manage their caseload.

• Experience working within a government, military or overseas environment, medical insurance, assistance sector, or repatriation experience would be an advantage.

We offer UK employee healthcare benefits and travel, medical and security assistance worldwide. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when far from home, or being caught in conflict or natural disaster. We talk to them, support…