Professional Practice Lead; RN​/RPN

The Professional Practice Lead (PPL) plays a pivotal role in leading and providing clinical support to a team of Client Services Supervisors (CSS), consisting of Registered Practical Nurses (RPNs) and Registered Nurses (RNs). By fostering collaboration with both internal and external stakeholders, as well as clients and their families, the PPL is dedicated to ensuring the delivery of client-centered care. This commitment extends to adhering to nursing regulations outlined in College of Nurses (CNO) policies and staying current with IPAC (Infection Prevention and Control) practices.

In this capacity, the PPL closely collaborates with organizational leadership and frontline teams to uphold and improve care standards across the entire organization.

We are looking for: A Full-Time Permanent Professional Practice Lead, Client Services

Hours of Work: Monday to Thursday: 8:30am to 4:30pm, Friday: 8:30am to 3:30pm. On-Call is required.

Location: Head Office;
This is a hybrid role.

Reports to: Manager, Client Services

Compensation

Hiring Salary Range:
The salary for this role ranges from $65,000 to $76,500 per year, depending on your skills and experience.

Circle of Care Benefits:

Hybrid Environment: This is a hybrid position, with a mix of 3 in-office work and 2 work-from-home days, offering a balanced hybrid schedule. Our main office at 4211 Yonge Street has subsidized underground parking and is located conveniently on the subway line and GO transit.

Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.

Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.

Learning and Development: We support your continued growth and learning through paid training and professional development opportunities throughout your career.

Responsibilities

Quality, Continuous Improvement and Client Experience

• Incorporate nursing expertise and core competencies to provide leadership in the development, evaluation, and improvement of clinical practice for the regulated and unregulated healthcare providers on the Client Service’s teams.
• Participate in researching, integrating, and promoting evidence-based clinical care models to achieve organizational goals and objectives.
• Participate as a leader in change management initiatives; act as a champion for continuous improvement, and participate in the development of policies, procedures, processes, and tools to improve care delivery which may include participation in project teams and serving on committees/working groups.
• Participate in the development, implementation, and evaluation of new care delivery initiatives.
• Support complex and difficult patient clinical issues and complaints which cannot be handled in a routine manner.
• Attend patient home visits and care conferences as required; support frontline staff with the development of care plans that are complex as a result of the identified clinical issues facilitated by comprehensive assessments.
• Demonstrate a commitment to the pursuit of results and service excellence.
• Review operational processes to identify opportunities for improvement, develop solutions, and collaborate within the Client Service’s team to take action.
• Participate in quality and process improvement activities.
• Participate in client satisfaction initiatives that continuously improve quality levels.

Training and Mentoring

• Provide education and day-to-day support in the development of staff expertise.
• Support on-boarding and orientation of new regulated and unregulated care providers.
• Support continuous learning, professional development, and consistently excellent evidence-based care delivery through education, coaching, and mentorship of staff.
• Collaborate with Professional Practice and Learning & Development departments by taking an active role in identifying point-of-care educational gaps, learning needs, and priority areas of focus.
• Take an active role in their own continuous growth by seeking opportunities for…