Inboxologist - Bloomfield

Opportunity Details

• Position Type:
  Full-Time or Part-Time (20-40 hours/week)
• Schedule:
  
  Monday – Friday 8am – 5pm
• Location:
  
  Bloomfield Hills, MI then transition to remote work.
• Specialty:
  Inboxologist

Requirements

• Experience managing provider in basket/inbox messages in an ambulatory or outpatient setting preferred.
• Ability to review and respond to patient portal messages in a timely manner.
• Experience handling patient phone calls and documenting communications accurately.
• Knowledge of prescription refill processes and medication-related requests.
• Ability to review laboratory and diagnostic results and route information appropriately.
• Strong attention to detail and organizational skills.
• Comfort working independently while collaborating with physicians and clinical staff.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage a high volume of inbox messages.
• Proficiency with electronic medical record (EMR) systems.

Duties & Responsibilities

A typical day may include:

• Manage physician inbasket messages and ensure timely follow-up on patient requests.
• Review and respond to patient portal messages according to established protocols.
• Handle incoming patient phone calls and address routine clinical concerns.
• Process prescription refill requests and communicate with pharmacies as needed.
• Review laboratory and diagnostic test results and route them to the appropriate provider.
• Document patient interactions and actions taken within the electronic medical record.
• Coordinate follow-up care and communicate recommendations to patients.
• Assist with scheduling video visits when appropriate for patient concerns.
• Escalate urgent or complex clinical matters to the supervising physician.
• Maintain accurate, thorough, and timely documentation.
• Collaborate with physicians, advanced practice providers, and office staff to ensure continuity of care.
• Support efficient patient communication and help improve access to care through inbox management.

Established in 1994,
Trinity Health IHA Medical Group is one of the largest multi-specialty medical groups in Michigan delivering more than one million patient visits each year, practicing based on the guiding principle: our family caring for yours. Led by physicians, Trinity Health IHA Medical Group is committed to providing the bestcare,with the best outcomes for every patient,andexceptionalwork experience for every provider and employee. Recognized as Metro Detroit’s Top Physician Group by Consumer Reports magazine, Trinity Health IHA Medical Group offers patients from infancy through senior years, access to convenient, quality health care with extended office hours and urgent care services, online patient diagnosis,treatment,and appointment access tools.

Trinity Health IHA Medical Group is based in Ann Arbor and employs more than 3,000 staff, including nearly 1,000providers consisting of physicians, nurse practitioners, physician assistants, ca remanagers,and midwives in more than 150 practice locations across Southeast Michigan.

Here are a few facts about Trinity Health IHA Medical Group to help you understand our impact on the communities we serve in Washtenaw, Livingston, Lenawee, Oakland, and western Wayne Counties:

• Office Locations:
  More than 190
• Active Patients: 500,000+
• Babies Delivered: 5,612 in FY25
• Physicians: 900+
• Certified Nurse Practitioners, Certified Physician Assistants & Certified Nurse-Midwives: 370+
• Board Certified/Eligible Physicians: 100%
• Hospital Affiliations:
  Trinity Health Ann Arbor, Trinity Health Chelsea, Trinity Health Livingston, Trinity Health Oakland , Trinity Health Livonia, Michigan Medicine
• Support Staff:
  More than 2,800

MISSION STATEMENT

Trinity Health IHA Medical Group exists to meet community…