LVN Patient Coordinator

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Full Time Beverly Hills, CA, US

2 days ago Requisition

Salary Range: $30.00 To $41.00 Hourly

About Us

At Beverly Hills Concierge Health
, we are redefining Medicine by offering personalized, proactive healthcare through our concierge model. Our boutique practice emphasizes high-touch service, cutting-edge technology, and a holistic approach to wellness. We are a close-knit team passionate about providing exceptional care and building meaningful relationships with our patients.

Position Overview

We are seeking a compassionate and highly organized Licensed Vocational Nurse (LVN) to join our care team as a Patient Care Coordinator
. In this hybrid clinical-administrative role, you will be a key liaison between patients, providers and the Program Director, ensuring a seamless care experience from initial contact through ongoing follow-up. You’ll work closely with providers, specialists, and our internal team to deliver personalized support that goes beyond traditional care models.

Key Responsibilities

• Provide superior customer service to all patients through in-person visits, emails, phone calls, text messaging, and telehealth communication.
• Perform LVN-level clinical tasks, including taking vitals, administering IVs, collecting patient specimens, administering medications and vaccinations, and conducting basic assessments.
• Coordinate and manage day-to-day patient care activities, including scheduling, follow-ups, and care plan implementation.
• Attend offsite medical appointments to provide patient care.
• Oversee patient intake and registration, ensuring all patients are fully checked in before their appointments.
• Support Athena health and MOSAIQ workflows, including check-ins, patient data entry, and insurance management.
• Triage and respond to customer service inquiries across various online platforms.
• Monitor and respond in real time to communications from organization devices and platforms.
• Communicate with patients regarding their appointments, including processing cancellations and rescheduling requests.
• Work closely with physicians, clinicians, and patient care coordinators/home offices to coordinate appointment changes and update patients accordingly.
• Assist patients in navigating their Patient Portal.
• Manage and track all internal and external referrals, ensuring timely follow-ups and completion.
• Maintain accurate and up-to-date documentation of all referral activities in the Athena health and MOSAIQ EMR platforms.
• Support various customer service team projects as delegated by the Program Director.
• Collaborate with the care team to enhance patient engagement and satisfaction.

Qualifications

• Active LVN license in California required.
• Minimum 2 years of clinical experience; experience in concierge or virtual care preferred.
• Strong understanding of EMR platforms;
  Athena health experience highly preferred.
• Excellent communication, multitasking, and problem-solving skills.
• Comfortable working across multiple digital platforms in a fast-paced, team-oriented environment.
• Ability to manage sensitive patient interactions with professionalism and empathy.
• Organized, tech-savvy, and driven by a commitment to exceptional patient care.

What We Offer

• Competitive salary and comprehensive benefits package.
• A mission-driven, collaborative, and supportive work environment.
• Opportunities for career growth, continued training, and advancement.
• The opportunity to work at the forefront of personalized, modern healthcare.

We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:

• Health, dental, and vision insurance
• 401k matching
• FSA
• Company-sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short-term / long-term disability options
• PTO & paid holidays
• Employee recognition programs
• Team building events & employee appreciation lunches

We’re excited to hear from professionals who are passionate about transforming the healthcare experience.