Clinical Supervisor, Ambulatory Operations

Department: PCP | PCP Administration

Location:

Phoenix

Shift: Mon-Fri, Days, 8am-5pm
Category:
Nursing
Posting #: 1067901
Employee Type:
Full-Time

Posting

Note:

Clinical Supervisor – Ambulatory Operations

Exciting opportunity for a Clinical Supervisor to support a growing ambulatory network of 12 clinics and 50+ providers. This primarily remote leadership role oversees five remotely based Medical Assistants responsible for administrative support and incoming clinical calls/phone triage.
The Clinical Supervisor partners closely with the Manager of Ambulatory Services, Operational Director and Division Chief, providing clinical oversight, reviewing medical protocols and procedures, supporting policy implementation, and leading onboarding and training for new hires and newly acquired clinics. Responsibilities include staff development, operational collaboration, and in-person training and support across clinic locations.

Schedule:

Monday–Friday, 8:00 a.m.–5:00 p.m. Primarily remote, with frequent travel throughout the Phoenix metro area for clinic support, leadership meetings, and biweekly in-person meetings. The role requires strong presentation, public speaking, and communication skills, as well as comfort leading meetings and presenting virtually and in person.

Qualifications:

Minimum of two years of Clinical Supervisor experience. Candidates must demonstrate strong clinical leadership, staff training, organizational, presentation skills, and demonstrated flexibility and adaptability to change.
Important:
Although primarily remote, this position requires dedicated work time and the ability to travel to clinics as needed.
The Clinical Supervisor coordinates shift operational flow in conjunction with organizational and departmental strategic goals, objectives, and standards and is the hospital’s clinical representative/resource for patients, families, and the healthcare team, at both the unit and organization levels. This position provides clinical leadership of patient care services and directs supervision of nursing and support staff to ensure consistent provision of developmentally appropriate quality patient care in accordance with all applicable federal, regulatory, professional standards and requirements.

Provides clinical leadership with accountability in promoting quality patient care and an engaging work environment, during assigned shift.

• Coordinates/leads daily clinical operational activities of the unit and organization by ensuring that quality family centered care is delivered in an efficient work environment.
• Manages patient throughput – balances unit patient care activities while overseeing the delivery of patient care, coordinating admissions, discharges, transfers, and rounding daily on patients and families.
• Oversees staffing processes – coordinates assignments using established staffing levels that match individualized patient needs with staff competencies, and staff skill mix through ongoing assessment of patient and unit needs.
• Monitors unit environment - ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment.
• Staffs, schedules, and appropriately uses nursing and support staff.
• Documentation – updates scheduling, occurrence reports, patient/family concerns, and quality indicators in the real time environment maximizing resolution prior to the end of the shift.
• Provides a report to the oncoming Clinical Supervisor or designee including the status of patient throughput, staffing processes, unit environment, schedules, occurrence reports, patient/family concerns, and quality indicators.
• Collaborates with manager to lead, create, and…