Remote Certified Nurse Assistant​/Medical Assistant

Happy Vitals
is seeking a Remote CNA/MA to support our Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs.

This is a structured, backend clinical support position designed for someone who thrives on accuracy, accountability, and operational excellence in a remote environment.

You will play a critical role in reviewing patient health data, ensuring documentation compliance, and supporting our clinical team in delivering high-quality, technology-enabled care. This position works under the supervision of a Registered Nurse and within clearly defined clinical protocols.

• Review daily remote patient monitoring data through designated platforms
• Identify abnormal readings based on established protocols
• Escalate findings to the supervising RN according to workflow guidelines

• Accurately document patient interactions, outreach attempts, and monitoring data in the EHR
• Ensure documentation supports RPM and CCM program requirements
• Maintain strict adherence to HIPAA and patient confidentiality standards

• Conduct scheduled wellness check-ins and follow-ups with patients
• Provide reminders and basic care coordination support
• Document all patient communication clearly and compliantly

• Follow standardized workflows and escalation pathways
• Meet established productivity and quality benchmarks
• Participate in quality improvement initiatives
• Support onboarding of new team members as needed

• Someone who values structure, clarity, and process
• A detail-oriented professional who takes documentation seriously
• A strong communicator who is confident speaking with patients and clinical staff
• Comfortable working independently in a remote environment
• Accountable, reliable, and responsive
• Motivated by precision and impact

• Active Certified Nursing Assistant (CNA) or Certified/Registered Medical Assistant (CMA/RMA) required
• Minimum 1–2 years of healthcare experience (RPM, CCM, primary care, home health, or similar preferred)
• Experience working in electronic health record (EHR) systems
• Strong written and verbal communication skills
• High attention to detail and ability to manage multiple priorities
• Bilingual is a plus.

• Full-Time, remote position
• Structured clinical environment with RN supervision
• Backend clinical support function
• High standards for documentation and compliance
• Opportunity for growth within a scaling healthcare organization

This role offers the opportunity to contribute meaningfully to patient outcomes in a technology-enabled care model. You’ll be part of a growing healthcare organization that values accountability, clarity, and operational excellence while delivering compassionate, patient-centered care. If you’re disciplined, detail-driven, and motivated by high standards in a remote setting, we’d love to meet you.