Remote LPN; Bilingual

Schedule: Monday–Friday, with shifts available between 9:00 AM–8:00 PM

We are seeking a Bilingual Spanish LPN/LVN to join a growing remote healthcare team supporting members through telephonic medication management and outreach. This role is ideal for an LPN who is comfortable communicating by phone, working independently, and managing a high-volume, metrics-driven environment.

You’ll play an important role in supporting medication adherence, identifying potential medication-related concerns, educating members, and connecting them with the appropriate clinical resources when additional support is needed.

• Conduct telephonic medication interviews and collect information to support Medication Therapy Management (MTM) activities.
• Verify member identity and obtain appropriate consent before discussing medication-related information.
• Review and reconcile prescription, OTC, herbal, and supplement medications.
• Assess medication adherence, effectiveness, side effects, affordability, and barriers to proper medication use.
• Identify medication-related concerns and accurately document findings.
• Provide medication education and reinforce proper administration, dosing, storage, and adherence strategies within LPN scope.
• Recognize urgent, complex, or out-of-scope concerns and elevate appropriately.
• Collaborate with pharmacists, care coordinators, and operational teams to support member follow-up.
• Document member interactions, assessments, and outcomes in designated systems.
• Follow established clinical workflows, scripts, decision trees, and escalation pathways.
• Meet established productivity, quality, documentation, and service expectations.
• Participate in quality reviews, coaching, audits, and performance initiatives.
• Navigate multiple systems simultaneously, including MTM platforms, call systems, email, and electronic documentation tools.
• Stay current on commonly used medications and program updates while maintaining a strong focus on member experience and medication safety.

• Graduate of an accredited LPN/LVN program
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• Active LPN/LVN license in good standing.
• Healthcare and/or telephonic outreach experience.
• Bilingual Spanish/English communication skills required.
• Comfortable working in a high-volume, metrics-driven environment.
• Strong communication, documentation, and organizational skills.
• Ability to navigate electronic documentation systems and Microsoft Office.

• Medication Therapy Management (MTM) experience.
• Transition of Care experience.
• Experience working with Medicare or Medicaid populations.
• Prior telephonic nursing, care management, or member outreach experience.

• Fully remote position.
• Competitive pay of $25–$26/hour
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• Multiple shift options within a 9 AM–8 PM Monday–Friday operating window.
• Opportunity to work with a fast-growing healthcare organization
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• High degree of autonomy and independence.
• Meaningful opportunity to support members with medication adherence, education, and safety.