Clinical Triage Clinician

A part-time post for an experienced nurse in the iSPA Integrated Care Co-ordination Service at South Warwickshire University NHS Foundation Trust, based at Heathcote House with agile homeworking. The work centres on triaging urgent community referrals, including ambulance referrals via the CAD portal, and directing patients to the right out-of-hospital, primary or secondary care service. The post also carries leadership of the clinical triage team, with line support, clinical supervision and recruitment duties.

Fit depends on NMC registration and a relevant post-registration background in urgent or district nursing.

• Triage urgent referrals needing a same-day response from the Urgent Community Response Teams, using clinical knowledge and risk assessment
• Monitor and triage ambulance referrals through the CAD portal
• Refer, allocate and arrange community visits for patients
• Signpost to alternative services or give clinical advice only where needed
• Coordinate Out of Hospital resources to maximise patient access to services
• Ensure every clinical triage contact reaches an effective and appropriate outcome
• Interrogate Trust information systems and liaise with health professionals and carers (with consent) to inform decisions
• Provide clinical leadership and day-to-day peer supervision of the triage team
• Provide managerial support, including performance development reviews, clinical supervision, and recruitment and selection
• Supervise and direct the daily work of the skill mix team
• Mentor pre-registration and medical students and staff, including induction and preceptorship
• Help resolve complaints within the clinical speciality

• NMC-registered general nurse with evidence of continuing professional development
• Degree in professional nursing or health studies, with postgraduate specialist training or equivalent experience
• Mentoring and assessing qualification

• Current post-registration experience in emergency/urgent care or district nursing, including triage
• Proven leadership skills
• Experience of audit and evidence-based care

• Clinical, leadership and critical analysis skills, good decision-making and understanding of change management
• Listening and counselling skills
• Extensive knowledge of adult health conditions, wound care and current best practice
• Excellent verbal, written, interpersonal and communication skills
• Confident IT skills across multiple computer systems

• Enhanced or standard DBS disclosure

• Team player who can also work independently and prioritise work
• Diplomatic, flexible and positive approach
• Able to attend office or other Trust sites as required
• Non-smoker during working hours

• Evidence of a leadership course, such as Mary Seacole or LEO

• Flexible working
• Home or remote working (agile homeworking)