Remote Monitoring Service Nurse​/Paramedic

Registered nurses and paramedics are sought for the Remote Monitoring Service at North Hampshire Urgent Care, a fixed-term post until August 2028. The work is clinical assessment and monitoring by phone and video, with oversight of clinical support workers and escalated cases across a level 2 and level 3 service. Despite the name, the post is on site, not remote, on a seven-day rota of 08:00 to 20:00 that includes weekends and bank holidays.

No visa sponsorship is available, so candidates need an existing right to work.

• Assess, monitor and support patients remotely by telephone and video, making clinical decisions
• Manage onboarding and discharge from the Level 3 virtual ward
• Respond to digital platform alerts and identify patients needing urgent intervention
• Provide clinical oversight, training and advice to clinical support workers and accept their escalated cases
• Oversee cases escalated outside the Remote Monitoring Team
• Oversee the remote monitoring platform so patients are not missed at the right level of escalation or follow-up
• Initiate emergency care through the most appropriate services when needed
• Work with GPs, community teams and the multidisciplinary team, covering and sharing roles where required
• Educate patients in self-care and support them to make informed choices about their treatment
• Promote health and wellbeing through health promotion, education and screening
• Keep accurate, contemporaneous records on electronic systems including EMIS Web
• Contribute to service development, pathway development and audit

• Degree-level education
• Post-registration training in long-term conditions, urgent care or remote monitoring

• Current full membership of the NMC or HCPC

• Significant clinical experience working autonomously
• Managing undifferentiated initial patient contacts, with clinical decision-making and risk assessment
• Experience in urgent care, primary care, same day care or integrated urgent care services
• Leading, supervising or managing non-registered clinical staff

• Excellent verbal, written, liaison and negotiation skills, adapting communication for unwell patients
• Leading, motivating and supervising others, supporting performance management
• Working independently and self-motivated, prioritising own workload to changing and tight deadlines
• Working effectively in a team and building effective working relationships
• Proficiency in standard office software, email and databases

• Existing right to work in the UK at the time of application

• Willingness to work flexibly, including weekends, to meet service needs
• Understanding of equality, diversity and inclusion, and maintaining confidentiality

• Awareness of, or experience using, remote monitoring platforms
• Postgraduate qualification in advanced clinical practice, digital health, leadership, education, management or a related subject
• Experience in a remote monitoring service, virtual ward or telehealth service
• Experience managing patients with frailty
• Track record of service development, transformation or pathway development
• Experience supporting CQC inspections, regulatory compliance or quality assurance