Supervisor, Telehealth Nurse Practitioner Team, Remote

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Supervisor, Advanced Practice Providers (APP), Care Line is responsible for overseeing diagnostic patient care primarily through virtual, remote consultation via video conference or telephone delivered by a remote team of Nurse Practitioners. The incumbent in this role serves as the supervisory authority for after-hours and weekend clinical calls in their assigned team. They are further accountable for assessing, diagnosing, treating and precisely documenting patients’ physical and psychosocial health status through the collection of health data while operating in a clinical function.

This team serves our internal patients as an after-hours telehealth urgent care line.

• Coordinates services with other programs, including other COEs and Center-based clinical teams.
• Evaluates and develops programs to improve clinical operations.
• Develops and oversees APP during regularly scheduled shifts; managing workflow.
• Assist/manage team schedules.
• Educates colleagues and/or trainees and serves as a preceptor/mentor/trainer.
• Participates with and/or leads committee(s) to support growth/development.
• Provides feedback regarding the practice of others to improve patient care.
• Through virtual video conference or telephone, assesses acute and non-acute clinical problems. Performs and documents physical evaluations and patient histories, analyzes trends in patient conditions and develops, documents and implements a patient management plan based on interpretation of findings. Aids in the development of a plan of care that may include health education, physician referrals, case management referrals and patient/family counseling.
• Evaluates need for immediate nursing intervention, consultation and/or referral and facilitates the necessary patient care.
• Plans patient care based on knowledge of the patient population and/or protocol. Considers the patient’s cultural background, level of understanding, personality and support systems to anticipate and identify physiological and/or psychological problems. Serves as patient advocate.
• In collaboration with the Manager owns talent lifecycle of Registered Nurse population including selection, training, development, building engagement, and performance management.
• Collects comprehensive and focused data relating to the health needs of patients and families. Analyzes data to determine appropriate health maintenance and/or improvement methods.
• Confers with the patient’s PCP and other medical providers to report health data and ensure compliance with guidelines.
• Consults with patients and/or family members on health outcomes and works with them to maintain positive health habits and/or improve opportunities.
• Leads efforts to ensure achievement of optimal patient outcomes through use of Telemedicine. Collaborates with on-call PCP, as needed, to support expected clinical outcomes. Implements the appropriate protocol to attain expected outcomes. Evaluate progress toward expected outcomes.
• Documents assessments, interventions and progress toward outcomes in an easy-to-understand and translate format.
• Works with key contributors to enhance the quality of telehealth practices and systems through the utilization of data demonstrating program effectiveness and success.
• Communicates using a variety of formats, tools and technologies to build professional relationships and deliver care…