Remote RN Telephone Triage - PT Evenings​/Weekends | Compact + MA, MN, NV, IL,NY, CA

Make a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.

This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

Respond to inbound and outbound calls for a multi-state nurse triage service

Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients

Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform

Provide clinical assessments via phone or patient portal based on established protocols

Support providers with administrative and clinical tasks, including:

Medication refill requests per protocol

Provider notification of critical results

Post-discharge and post-operative follow-up coordination

Facilitate referrals and assist with prior authorization requests requiring clinical input

Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed

Participate in Remote Patient Monitoring (RPM) programs, including:

Monitoring vital signs

Educating patients on chronic disease management (diabetes, hypertension, COPD)
Screen and qualify patients for clinical trials and provide patient education

Take on additional responsibilities to support team success and patient outcomes

Associate’s or Bachelor’s Degree in Nursing2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU

Prior telephone triage experience using electronic triage systems

Experience working with two or more EHR platforms

Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license

Willingness to obtain additional state licenses as requested

Strong teamwork and collaboration skills

Ability to step into a leadership role when needed

Excellent customer service, empathy, and communication skills

High attention to detail and documentation accuracy

Strong organization and time management skills

Private, HIPAA-compliant home workspace

Ability to sit for extended periods and use a headset

Broadband internet access

Ability to house company-issued equipment

Participation in staff meetings via phone or video

Fast-paced and collaborative

Adaptable to change and able to manage stress effectively

Occasional overtime or schedule adjustments as needed

• Week 1:
• Thursday: 4 PM–12 AM
• Friday: 12 PM–8 PM
• Saturday: 11 AM–8 PM
• Week 2:
• Thursday: 4 PM–12 AM
• Friday: 12 PM–8 PM
• Saturday: 11 AM–8 PM
• Sunday: 4 PM–8 PM

All shifts are listed in Eastern Time (ET).