Remote Customer Care Advocate Tricare Virtual

• Full-time attendance required
• 401(k) retirement plan

ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Note
- You must be physically present and working from an eligible hiring state to be considered for this role. This role is open only to candidates physically located in: AL, GA, KY, OK, NC, SC, TX and Hampton Roads, VA.

Your resume must clearly reflect at least 2 years of customer service experience to be considered.

Planned start date: 1/20/2027

This is a full-time, remote opportunity supporting TRICARE beneficiaries by providing accurate information, answering benefits-related questions, resolving concerns, and delivering exceptional customer service to military members and their families. At VGS, we believe meaningful work begins with a commitment to service. We are looking for dependable, motivated professionals who take pride in helping others and are interested in building a long-term career.

VGS will provide company-issued computer equipment required to perform the position.

Candidates are responsible for maintaining a suitable home-office environment and meeting applicable internet connectivity requirements.

• 100% remote position - work from the comfort of your home.
• Company-provided computer equipment - employees are not required to supply their own computers.
• Full-time, long-term employment - not seasonal or temporary work.
• Eight weeks of paid training to prepare you for success.
• Competitive compensation and employee benefits.
• Opportunities for professional development and career advancement.
• Meaningful work supporting TRICARE beneficiaries, military members, and their families.
• A service-driven organization committed to professionalism, accountability, and excellence.

• Monday through Friday
• 8:30 AM - 5:00 PM Eastern Time
• Full-time attendance required
• Camera participation required throughout training as directed
• Active engagement and participation in training activities

Training is structured, and attendance expectations are strictly enforced. Candidates should make arrangements for childcare, appointments, transportation needs, and other personal responsibilities before the start of training. Personal appointments and outside obligations must not interfere with scheduled training hours.

Compensation: VGS offers competitive compensation with opportunities for additional earnings based on applicable program requirements. Eligible employees may qualify for additional performance‑based compensation of up to $1.00 per hour worked, subject to program requirements and performance standards. Employees transition to the applicable production pay rate upon successful completion of training and assignment to production.

• 11 paid holidays
• Paid time off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability coverage
• Long-term disability coverage
• Term life insurance
• 401(k) retirement plan
• Flexible Spending Account (FSA)

Employees become eligible for benefits after 60 days of employment, subject to applicable plan terms, eligibility requirements, and company policies

VGS will provide the company‑issued computer equipment necessary to perform the position. Applicants are not required to purchase or provide their own computers for training or production. Employees are responsible for maintaining a professional home‑office environment and reliable internet connectivity.

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