RN, Ambulatory Triage - Digestive Health Institute

Triage Nurse, Outpatient– Digestive Health Institute

ORLANDO HEALTH DIGESTIVE HEALTH INSTITUTE Orlando Health Digestive Health Institute is an international destination for care, offering comprehensive and coordinated services to evaluate, diagnose and treat a wide range of conditions affecting the digestive tract and gastrointestinal organs. The institute has distinguished itself worldwide in offering many diagnostic and treatment options, including artificial intelligence (AI) capabilities that improve diagnosis, treatment and outcomes.

The institute brings internationally recognized digestive disease care to a new state-of-the-art facility in downtown Orlando as well as several satellite sites conveniently located within the Orlando Health system. Orlando Health Digestive Health Institute is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond.

Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Orlando Health Digestive Health Institute is seeking a full-time remote Triage RN. Normal work hours are Monday – Friday. No nights, No Holidays.

Digestive Health Institute is a fast-paced, growing specialty that is a great place to work. You'll interact with a collaborative group of team members and providers. Our Triage Nurses are vital team members who provide valuable care and customer service to our Digestive Health patients. You will be responsible for managing calls and EHR messages from patients, providers, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and coordination that warrant timely triage by a nurse.

This position includes a flexible work arrangement of work from home after working onsite for a designated period. You will have support and encouragement from a dynamic team focused on helping you to be successful.

• Triages and provides thorough and sound assessments of incoming urgent and non-emergent patient calls with acute symptoms, acting as an extension of the provider.
• Serves as a clinical resource by precepting new hires.
• Communicates and coordinates with the specialty and/or providers, or those they designate, on patient care as needed.
• Provides guidance and instruction on acute intervention of stable and unstable patients over the phone using the nursing process.
• Develops, coordinates the implementation of, and evaluates a plan of care for each call presented using Schmitt-Thompson protocols.
• Documents all call inquiries according to Orlando Health policies and procedures.
• Demonstrates the knowledge and critical thinking skills necessary to provide developmental, cultural, and age-appropriate care.
• Navigates a fast-paced environment utilizing interpersonal skills to maximize caller reassurance.
• Demonstrates proficiency in multiple technology programs used by Orlando Health.
• Demonstrates interpersonal and communication skills with office staff, nurses, providers, contact center team, and leaders.
• Demon…