Registered Nurse - RN Triage Call Center - Shifts - Rotating Weekends - Remote

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job works within the framework of the Nurse Practice Act and exhibits professional responsibility and accountability for own practice. Serves patient, customers, and physician customers according to company guidelines. Communicates the summary of patient encounters to patient’s physicians, and records all interactions with patients, families, and physicians, and submits these timely to the leader.

Required
- Registered nurse diploma. Preferred
- Associate or bachelor' degree in nursing.

Required
-2 years of relevant experience. Preferred
- Pediatric and/or emergency department experience. Telehealth nursing experience.

Required
- Current registered nurse (RN) license in state of practice. Preferred
-Certification in Telehealth Nursing.

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

• Excellent interpersonal skills.

• Good judgment skills and ability to handle difficult situations.

• Excellent organizational skills and time management skills and a ability to be self-directed.

• Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability) and travel throughout and between facilities.

• Triages symptom-based calls per approved protocols for patients.

• Reports results through EPIC system for purposes of tracking and quality assessment.

• Provides approved general health information to public caller, assessing needs for information by public callers, and provides information from approved sources.

• Exhibits effective communication skills with patients, physicians and others, communicating in a professional, calm and positive manner.

• Assumes responsibility for professional development and maintaining required clinical knowledge, technical skills, training, and credentials.

• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties performed routinely require…