Veterinary Receptionist

Veterinary Receptionist

Are you ready to put pets first? Join our team at Springfield Veterinary Centre.

Location: New Court, Sheffield Road, Hackenthorpe, Sheffield, S12 4LR

Contract: Permanent

Hours: 10 hours per week

Shift Pattern: Friday each week, 08:30 - 19:00

Springfield Veterinary Centre is part of CVS Vets, a leading veterinary group with over 500 practices and more than 8,000 professionals, committed to putting pets first.

• Manage communications: handle incoming calls and schedule appointments efficiently.
• Resolve inquiries: respond to queries via phone, email, and in‑person interactions with professionalism.
• Client reception: greet and register new clients, ensuring a warm welcome.
• Insurance management: process and manage insurance forms adeptly.
• Financial transactions: process payments accurately and efficiently.
• Emotional support: provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• System utilisation: organise patients using the in‑house system efficiently.
• Inter‑practice communication: liaise with veterinary practices to address patient needs and queries.
• Debt and refund management: make necessary phone calls regarding debts, belongings, and refunds.
• Client care: ensure every client feels welcomed and valued at our practice.

• Previous experience in a receptionist or demanding, client‑focused role; veterinary setting experience is a bonus.
• Resilience and ability to handle emotional situations with kindness and professionalism.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

• Salary aligned with the National Minimum Wage.
• Five weeks' annual leave (pro rata) per annum, plus bank holidays.
• Staff discount scheme on veterinary bills and care.
• Staff discount on Animed Direct, discounts on pet medicines, products and food.
• Employee Assistance Programme for confidential wellbeing support.
• And many more benefits as part of our commitment to recognise, support and appreciate staff.

Our Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS, with a range of courses to build knowledge and confidence.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

Please note:

We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.