Reception

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Roundswell & Mullacott (with flexibility)

Permanent

28.75 hours – 30 hours

• Monday 08.00 – 14.00 / Tuesday 14.30 – 19.30 / Thursday 08.30 – 13.30 / Friday 08.30 – 19.30 / Alternate Saturdays 13.30 – 19.00 (every other week)
• Monday 14.00 – 19.00 / Wednesday 08.30 – 13.00 / Thursday 08.00 – 13.30 / Friday 08.00 – 18.00 / Alternate Saturdays 13.30 – 19.00 / Alternate Sundays 13.30 – 19.00

Charter Vets is a well-established small animal practice serving the North Devon community across our three sites in Roundswell, Pilton, and Mullacott. We provide high‑quality veterinary care alongside exceptional client service, supported by a friendly, dedicated, and collaborative team. Our services include preventive healthcare, medical treatments, and surgical services, with patient wellbeing at the heart of everything we do. We offer excellent continuity of care, a supportive work environment, and opportunities to develop and grow within a larger veterinary network.

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in‑house system efficiently
• Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Ensure every client feels welcomed and valued at our practice

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – an extra day of annual leave for each year of service (up to five additional days)
• Staff discount scheme on veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, for pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated

Please note:

We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.