Receptionist, Outdoor​/Nature​/Animal Care

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Carmarthen vet hospital.

• Position: ECC Receptionist
• Location: Carmarthen vet hospital
• Contract: Permanent
• Hours: 16 hours per week
• Shift Pattern: Saturday and Sunday 9:00‑5:30

Joining a CVS Vets‑owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in‑house system efficiently
• Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Ensure that every client feels welcomed and valued at our practice

• Previous experience: Receptionist experience required; veterinary setting experience is a bonus
• Resilience: Ability to handle emotional situations with grace
• Communication skills: Strong, paired with genuine empathy
• Customer service: Outstanding skills and experience with the public
• Attitude and teamwork: Positive attitude and superior teamwork abilities
• Technical skills: Proficiency in Microsoft Office and database systems

• Salary: Compliant with National Minimum Wage
• Annual leave: Five weeks pro‑rate plus bank holidays
• Long Service Award: Additional day of leave per year of service, up to five days
• Discounts: Staff discount scheme on veterinary bills and care; staff discount on Animed Direct for pet medicines, products, and food
• Wellbeing support: Employee Assistance Programme for confidential support
• Additional perks: Many more as part of our commitment to feel recognised, supported, and appreciated

For a full list of what we offer, : CVS Vets | What We Offer.

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS, with a range of courses to gain the knowledge and confidence to deliver top‑tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.

Please note:

We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.