CPW Customer Service Representative - Administrative Assistant II

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today - and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today - and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for Public Service Loan Forgiveness Program.

Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

Area 12 is a geographically-based organizational unit of Colorado Parks and Wildlife (CPW) in southeastern Colorado. The area encompasses 8 counties which include Cheyenne, Kiowa, Prowers, Bent, Otero, Crowley, Baca and Las Animas. Area 12 is responsible for wildlife management, wildlife law enforcement, wildlife related customer service, and resource protection within the area. Area 12 has an Area Wildlife manager, 7 District Wildlife Managers, 5 Wildlife Technicians, and 2 Administrative Assistants.

The purpose of the Area 12 team is to provide high quality customer service through the sale of licenses and passes; to answer calls about wildlife issues and advise the public about techniques to resolve or prevent such conflicts; and to serve as the customer interface to field officers by handling and dispatching public calls about wildlife violations, injured wildlife, and wildlife-people conflicts.

Customer Service Representatives (CSR’s) at the Lamar Service Center are valuable team members of Area 12 and provide high quality customer service. The primary purpose of this position is to be the first point of contact and to provide customer service to CPW customers – walk in, call in, and by email including sale of wildlife and state park products, maintenance of customer records, providing information through direct communication and with brochures, bulletin boards, and other information products.

Position handles payment, including license and pass fees, payment of citations, and operating the cash register. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention or minimization of conflict with and living with wildlife and associated forms. The position also provides internal customer service to other sections and areas within the agency and the Area 12 team through administrative duties such as dispatching calls for service to officers, inputs information…