Senior Technical and Quality Services Analyst

About the Role

Senior Technical and Quality Assurance Analyst to join our Quality Assurance Team within Neighbourhood Services. Pivotal role ensuring frontline services delivered to highest standards and in line with regulatory and corporate expectations.

• Lead on development, implementation, and monitoring of quality assurance frameworks across environmental and neighbourhood services.
• Provide expert technical advice and support to operational teams, ensuring compliance with legislation, policies, and procedures.
• Analyse data, interpreting and presenting findings clearly for various audiences and formats. Monitor and evaluate outcomes against performance indicators.
• Support maintenance and development of our Quality Management System, including ISO 9001 compliance.
• Collaborate with service managers, frontline staff, and external partners to embed a culture of continuous improvement and performance excellence.

• Experience in a technical or quality assurance role, ideally within a local authority or similar public service setting.
• Practical experience working with ISO 9001 or other recognised Quality Management Systems.
• Strong analytical, communication, and problem‑solving skills.
• Confident working independently and collaboratively, with the ability to manage multiple priorities effectively.

Flexible working options: flexible hours, working from home, compressed hours, part‑time.

We welcome applications from residents and beyond, regardless of background, belief, or identity. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their under representation in our workforce.

£37,280 – £39,152 per year

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part‑time.

If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Claire James,  

James Holmes,  

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.