Associate Manager, Quality Assurance

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$73,600.00/yr - $/yr

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Join us to invest in yourself, your career, and the financial world.

The Associate Manager, Quality Assurance is responsible for ensuring SoFi’s products, services, and processes meet the highest standards of quality. They support both the Loan Review and the Communications functions of the business. This position reports directly to the Senior Manager of Quality Assurance.

• Quality Assurance Oversight
  • Maintain quality control policies and procedures.
  • Oversee the quality control process to ensure consistency and reliability.
  • Investigate and address quality issues that arise.
  • Work with cross‑functional teams to implement corrective actions and prevent recurrence.
  • Identify and mitigate quality‑related risks.
  • Collaborate with Global Partners who support QA efforts.
• Analyze data and reports
  • Use statistical methods to analyze quality metrics and make data‑driven decisions.
  • Review quality data and reports to identify trends and issues.
  • Prepare and present quality reports to senior management.
  • Communicate the status of quality initiatives and any significant issues.
• Train and mentor staff
  • Provide training to employees on quality assurance procedures and best practices.
  • Mentor and support quality assurance team members to enhance their skills and knowledge.

• 2‑4 years of experience in QA supervisory
• Must have prior management experience;
  Quality Assurance/Control or Financial/Customer Services are strongly preferred.
• SoFi Communication Operations or Loan Review Operations experience is strongly preferred.
• Preferred experience hiring, training, motivating, monitoring and coaching teams of production employees.
• Understanding of sampling concepts and methodology.
• Strong supervisory and management skills are required to lead a team of QA Specialists.
• Experience using Excel and Google Sheets.
• Experience using Tableau.
• Strong written communication skills, time management skills, and professional demeanor.
• Ability to adapt quickly to changes and put new processes and procedures in place.
• Ability to work independently with minimal or no direction.
• Ability to lead meetings and discuss information in a clear and concise manner.
• Some evenings and weekend days will be required.

The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at So Fi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants:
Notice of Employee Rights.

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Not Applicable

Full‑time

Quality Assurance

Jacksonville, FL

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