Organic Customer Certification Specialist

Organic Customer Certification Specialist

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The Customer Certification Specialist serves as the primary contact between Where Food Comes From, Inc. and our certified organic clients. This position focuses on assessing and determining compliance of the operation’s organic system plan with organic regulations.

• Conducts technical and regulatory review of organic system plans, inspection reports and related compliance documents.
• Complete complex material review of inputs/ingredients used by handler, producer and livestock operators along with product label compliance review.
• Demonstrates a comprehensive understanding of the organic certification process, maintaining understanding of USDA National Organic Program regulations, as well as WFCF policies and procedures.
• Assist with the development of certification policies and procedures, guidance documents and certification forms in conjunction with the Director of Organic Operations to maintain efficient workflow, adopt industry best practices and identify key areas for continuous process improvement.
• Certification decision authority in conjunction with The Accreditation & Investigations Manager about client compliance with USDA.
• Serve as a mentor and develop and implement strategies to educate internal and external stakeholders on NOP regulations and WFCF policy.
• Manages client escalations in conjunction with the Director of Organic Operations and Accreditation & Investigations Manager to provide resolution.
• Communicates with WFCF clients to provide written and verbal instructions regarding compliance to all applicable standards.
• Work with The Accreditation & Investigations Manager to respond to rebuttal, appeals of adverse actions and mediation determinations.
• Works on special projects as assigned by the Director of Organic Operations.
• Assist with onsite inspections by completing the verification checklist and submitting all relevant information to applicable internal teams within established timelines.
• Other duties as assigned.

• Bachelor’s Degree or higher in applicable field and/or 5 years auditing/verification/certification experience
• Exceptional communication skills and heightened attention to detail
• Strong sense of urgency towards customer service and task management
• Self-motivated with a desire for continuous learning
• Ability to multi-task and manage priorities effectively and efficiently with completing deadlines
• Must have a positive, solution-oriented attitude and be a team player
• Excellent knowledge of Microsoft Office

• Auditing and/or verification or certification experience
• Extensive knowledge of agricultural systems, with a primary focus in organic
• Completion of the IOIA Basic Inspection Course(s), in the applicable scopes of Crops, Processing and/or Livestock
• Familiarity with the USDA National Organic Program (NOP) rule and ROC
• Practical field experience in agriculture, food science, or food production, preferably organics
• Non-GMO Project verification experience
• Food safety and quality standards
• Able to travel throughout the region nearest to home base
• Driver’s license or ability to obtain rental vehicle and travel to each location

• Able to use standard computer keyboard on a frequent basis.
• Ability to sit for extended periods while working at a computer.
• Frequent use of hands to operate office equipment, including computers and phones.
• Visual acuity to read detailed data on a computer screen.

Castle Rock, CO or Medina, ND office; remote may be considered based on overall qualifications and location.

Some travel required (~25%).

Additionally, due to the nature of the information handled within this position, confidentiality and avoiding conflict of interest is required. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.

Mid-Senior level

Full-time

Food and Beverage Manufacturing

Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.