Quality Control Specialist

Quality Control Specialist

Join Tessera and make a difference! Tessera is:

• A national leader in employing individuals with disabilities and veterans.
• Composed of a dynamic, growing team of social entrepreneurs.
• Operating self-sustaining businesses across 15 states and in the District of Columbia, workforce of over 1,700 employees.
• Dedicated to delivering an exceptional customer experience to our customers.
• Committed to offering an outstanding employee support and development program.

Tessera's Bremerton, Washington, Home Office supports nationwide operations with a team of highly trained and motivated professionals in finance, human resources, vocational and workforce development, information systems, strategy, business development, communications, marketing, quality, safety, learning, and more.

Location: Bremerton, Washington (In-person)

Type: Non-Exempt

Compensation: $23.00 - $23.50 per hour

Work Schedule: Full-time, Monday - Friday 7:30 am - 4:00pm (flexible start and end times depending on scheduling needs)

The Quality Control Specialist is responsible for monitoring the quality performance of all services performed by Tessera Contract Services and Sub-Contractors on behalf of Tessera through independent surveillance. The QC specialist will generate reports that identify quality levels, trends, training needs, and other qualitative data necessary to ensure that contract requirements are being met.

• Perform and document daily inspections utilizing the inspection program and/or forms, as applicable to ensure contract quality specifications are met. Inspection can include, but are not limited to:
  Janitorial, Grounds, Sanitation, Galley Operations, IQ, Cracks and Crevices, Striping, Floor Care, Cargo Doors, Chutes, Exhaust Hoods, Lamping, Recycling, Pest Control and Smoke Shelters.
• Solicit customer surveys during inspections at predetermined buildings and/or randomly selected completed work orders.
• Operate computer software applications to perform data entry, analysis, and reporting tasks efficiently.
• Prepare and submit all required reports to Quality Control Supervisor and Division Leadership at the required frequency. Ensure all reports are clear, concise, and comprehensive.
• Update all pertinent quality control folders on SharePoint at the required frequency for both internal (Quality Control) and external (Division/Government) locations.
• Establish and maintain excellent relationships in any interactions with customers, employees and management while performing duties.
• Monitor and identify problematic trends along with customer complaints and initiate corrective action plans as required.
• Cross training in all areas and locations of the West Sound Area contracts.
• Communicate professionally and courteously with customers, be efficient and timely.
• Maintain professionalism in both appearance and demeanor.
• Continuously review contracts for standards and specification of work requirements or for any changes or modification to the contract.
• Conduct inspections of work environment to ensure safety requirements are met.
• Drive to local and off-site contract locations to perform inspections independently and part of a team as required.
• Adhere to ISO Processes and Standards and ensure all SOPs and ISO processes are meeting contractual guidelines. Ability to perform ISO Audits for both divisional and corporate level processes.
• All Other Duties as Assigned.

• Consider yourself a people person.
• Love working on collaborative teams.
• Are dedicated to internal and external customer service.
• Take pride in your work.
• Are drawn to serving others and want to challenge yourself through mission-driven work.

Tessera is proud to offer a comprehensive compensation and benefits package to our eligible full-time employees.

• Medical, Dental, Vision, Life & Short-Term Disability Insurance
• Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

• 3+ years of previous experience in Quality Control, Safety, or Janitorial is preferred.
• Must be proficient in Microsoft Office Suite.
• Must be able to work independently and as part of a team.
• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.
• Access to a federal military installation requires a REAL
  -compliant driver's license or an acceptable…