Fraud Operations Performance Associate II

Fraud Operations Performance Associate II

Join to apply for the Fraud Operations Performance Associate II role at Affirm

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Our Customer Operations Team is expanding, and we’re seeking a dedicated Fraud Operations Performance Associate II to champion label accuracy and enhance the quality of cases worked.

• Identify knowledge gaps through analysis and QA.
• Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives.
• Regularly monitor, evaluate, and provide feedback to Fraud Operations Teams on their performance.
• Document findings as appropriate and escalated to Leadership.
• Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts.
• Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting.
• Maintain daily expected cases volume with an accuracy score of 98%+.

• 3+ years of Fraud experience, preferably within the fintech industry.
• 1+ years Quality Assurance experience, preferably within the fintech industry.
• Demonstrated ability to work independently with leadership and exhibit strong project management skills.
• Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement.
• Proven track record of identifying and resolving quality issues and driving process improvements.
• Focused, self‑motivated and reliable with the ability to stay focused on a task and work independently.
• Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization.
• Experience with industry‑specific tools and standards, including Salesforce, TLO, Trans Union, Lexis Nexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido.

Base Pay Grade – D

Equity Grade – 1

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). The USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 – $90,000
. The USA base pay range (all other U.S. states) per year: $62,000 – $82,000
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Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. A limited number of roles remain office‑based due to the nature of their job responsibilities.

• Health care coverage – we cover all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family forming expenses.
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP – an employee stock purchase plan enabling you to buy shares of Affirm at a discount.

We believe it’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.