Field Service Representative; m​/f​/d - North East

Position: Field Service Representative (m/f/d) - North East
Location: Turbigo

Employment Status
Regular
Time Type
Full time

Job Summary
The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on‑going conformity of products bearing the CSA Mark. The employee will be based in North‑East Italy to support customers in the Lombardy and Veneto regions.
These Are Your Tasks

Conduct factory inspections at CSA authorized factories (remote and on‑site). Select representative product samples to audit; determine if sample complies with all applicable standards and provide a Certification report; review quality control and testing documentation.
Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
Review previous FIRs to determine if previous deviations have been corrected.
With supervision, determine satisfactory corrective action and time frame to implement the changes; determine if non‑compliance merits stop shipments, re‑investigation or removal of CSA mark and take appropriate action.
Maintain contact with clients by following up, providing information, and responding to inquiries.
Keep current on new services available and communicate these to clients as necessary and assist clients with making changes to their records (address, company name, etc.).

What We Expect

Electrical, Mechanical or Chemical Engineering or Associate’s Degree
Licensed Electrician with related experience
Bachelor’s Degree in Engineering
+2 years of experience (industry related experience an asset)
Ability to work remotely and independently (home office)
Strong effective communication skills
Strong conflict resolution skills to handle difficult situations
Ability to read and interpret engineering drawings and test data
Proficiency with calibrated measurement instruments, high voltage test equipment, hand tools
Ability to manage multiple inspection files and changing schedules and deadlines with supervision
Working knowledge of laboratory instrumentation and general laboratory procedures related to performing factory inspections
Good communication skills in English (oral and written); knowledge of an additional European language welcome
Ability to travel as needed and/or with short notice (up to 75%)

What We Offer

An interesting and highly varied job
Possibility of remote working and flexible working hours
Fitness & health program for a relaxed balance to the daily work routine
Pension scheme
Permanent employment and a secure job for the years to come
Benefit package

Equal Opportunity Employer
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talent acquisition if you require accommodation in the interview process.
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