Project Manager - Assurance & Improvement

Position Overview

We are looking for a highly organised, detail oriented and dynamic Project Manager for Assurance & Improvement. In this role you will plan, coordinate, and support delivery of national audit, assurance, and continual improvement activity. Using effective project management, you will ensure that audits, quality assurance, non‑conformance actions, and improvement plans are tracked, reported, and delivered to agreed standards and timescales.

This is a part‑time role (20 hours per week), home based, with proposed working hours of 10:00‑14:00 Monday‑Friday. These hours are subject to negotiation with the successful candidate; working Monday‑Friday is a requirement of the role.

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced
  
  Allowances:
  
  Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafés.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.
• Basic Salary: 22,889.60 per annum (FTE equivalent 42,918.00 per annum).

As a Project Manager for Quality & Compliance, you will provide support across the team's functions, including audit and compliance data reporting, and will lead on driving continual improvement projects.

• Audit Support – provide project management support for the delivery of internal audits and associated audit improvement plans.
• Non‑Conformance – produce data and management information relating to areas of non‑conformance, and lead national projects aimed at improving compliance.
• Quality Assurance and Case Review – conduct dip sampling, quality assurance activity, and case reviews to test compliance against standards.
• Continuous Improvement – proactively drive continual improvement activity and provide project management support for improvement initiatives.
• Process Improvement – improve the efficiency and effectiveness of processes and procedures by identifying areas for improvement.
• Stakeholder Engagement – engage effectively with stakeholders to deliver key improvement projects and strengthen compliance.
• Administrative Support – provide comprehensive administrative support to Quality & Compliance meetings.
• Team Support – develop cross‑functional knowledge across the department and provide cover for the Quality & Compliance Team during periods of absence.

Ideally, you will hold a relevant professional qualification in project management, continual improvement or audit, and have knowledge and an understanding of project management, audit principles and quality assurance.

• Project Management: Proven experience of managing and delivering projects to the defined outcomes within quality, time and cost limits.
• Organisation
  
  Skills:
  
  Highly organised and flexible with the ability to manage complex work streams on an ongoing basis to achieve high quality results.
• IT & Data
  
  Skills:
  
  Strong analytical skills with high proficiency in Microsoft Office (particularly Excel) and an ability to interpret, analyse and present complex information and quality & performance data.
• Stakeholder Engagement: Experience of working collaboratively with leaders, managers and staff at all levels to influence change.
• Collaborative Working: Ability to work effectively with colleagues across the organisation, drawing on skills and support to ensure delivery against deadlines and targets.
• Communication: Excellent attention to detail and strong written communication skills, including the ability to produce clear summaries and project overviews.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults. We welcome applicants from all backgrounds, including those from Black, Asian and other minority communities, and are a Disability Confident Employer. We will offer reasonable adjustments to the recruitment and selection process where practicable.