Manufacturing Quality and Food Safety Manager

Location: Etobicoke (Eringate / Bloordale Gardens / Old Burnhamthorpe / Markland Woods)

Job Title:

Manufacturing Quality and Food Safety Manager

Location:

405 The West Mall, Etobicoke, ON M9C 5J1

About Us:

Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by  Forbes . Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time.

As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more!

What Lactalis will offer:
Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:
A Competitive Base Salary
A Performance-Based Bonus System
4 Weeks of Vacation
Benefits starting day 1
A Pension Program with an Employer Match at 100% of up to 6%
Tuition reimbursement plan of up to $3,000/year
A Volunteer Day to give back to your community
Learning and Development opportunities
A commitment to internal career advancement with potential for international mobility

About the opportunity:

General Accountability:
The Manufacturing Quality Manager serves as a subject matter expert in manufacturing quality and food safety, providing technical leadership, expert guidance, and hands-on support to strengthen performance, compliance, and capability across operations. This role partners closely with factory quality teams to resolve complex quality and food safety issues, elevate standards and ways of working, and advance the QFS Long-Term Plan through practical execution, coaching, and continuous improvement.

Additionally, this role champions daily quality management, continuous improvement according to ISO
9001 guidance and fosters a strong Quality Culture across all sites.

Critical Success Factors:
Serve as the subject matter expert in manufacturing quality and food safety, providing technical leadership and practical guidance to factory quality teams.
Lead the implementation of Lactalis Canada Food Safety and Quality transformation programs (LTP) in factories in partnership with plant quality managers.
Identify gaps and strengthen compliance to Lactalis Canada QFS standards through on-site and remote technical support, coaching, and follow-up, as required.
Ensure implementation of product perfect execution measurement and product compliance with factory specifications.
Support Factory Quality Managers in improving KPIs by identifying root causes, prioritizing actions, and driving sustainable improvement plans.
Provide expert technical support to factories to resolve complex food safety and quality issues, including risk assessment, investigation, problem-solving, action planning, derogations, concessions, contingency plans, and crisis management.
Review and align, or escalate as needed, factory QFS critical incidents and risk assessments to validate investigation outcomes, product disposition recommendations, and communication requirements.
Coach and develop factory quality teams by strengthening technical capability, standard ways of working, and problem-solving skills aligned with operational needs and the competency model.
Support Quality-in-Design processes by ensuring factory Quality teams deliver required QFS inputs throughout the innovation stage-gate methodology, including quality improvement projects.
Support the plant quality manager in defining QFS-related capex in factories to support food safety compliance, product superiority, process and packaging sustainability, IT quality-related program implementation, and productivity initiatives linked to quality performance.
Identify and lead improvement opportunities to reduce customer and consumer complaints, product…