Quality Officer - ATMPs

Quality Assurance Officer

This vacancy is not eligible for visa sponsorship. Please do not apply unless you have another means of establishing a right to work.

This vacancy is a fixed-term contract until April 2027. It is open to external applicants and internal NHSBT employees (please seek manager permission before applying internally).

We are currently seeking a fixed-term Quality Officer to join the QA ATMP team within the Quality Directorate. The role will provide independent advice, guidance and support in the use of our quality systems, assist in monitoring the quality system day‑to‑day, ensure that all licensing and accreditation activities are undertaken correctly, support delivery of essential training, monitor quality system performance across the ATMP department and facilitate and manage the Incident Management system in collaboration with internal and external business users.

The ATMP Officer post reports to the Quality Assurance Manager – ATMPs. The role will be based in Birmingham but will support all ATMP sites (Filton, Liverpool, Barnsley and Birmingham). It requires some on‑site activities but also offers flexibility for remote working.

• You will assist the Quality Assurance Manager in the smooth running of the Quality Assurance Department, including team briefings, training, planning and prioritising workload of the team.
• You will assist in the licensing and accreditation activities by liaison with all departments, providing advice and training in the NHSBT quality management systems.
• You will assist in the management of an incident reporting system and a complaint handling system by engaging with both internal and external stakeholders.
• Within the QA ATMP team, you will support the Assistant QA Managers in product batch review and release.
• You may be responsible for the management of small‑scale change controls and quality incidents.
• You will be responsible for monitoring national inboxes and escalating problems as required.
• Support activities may involve some travel throughout the UK and time away from base, which may require working irregular hours and occasional overnight stays, with prior notice.

• Experience in a regulated (Good Manufacturing Practice, NHSBT or equivalent) environment.
• Knowledge and understanding of human organ, tissue and cells, blood and medicines legislation across the UK.
• Knowledge of diagnostic testing, donation of blood, plasma and tissues, principles of the collection and storage of tissues, principles of organ donation and transplantation.
• Knowledge of blood collection, testing, manufacturing and issuing processes.
• Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent systems.
• Experience of using IT systems to produce reports and correspondence which are timely, professional and accurate.

• Educated to degree level in a related subject e.g. Biomedical Science, Pharmaceutical or equivalent professional qualification or experience.
• Evidence of continuous professional development.

• Hybrid working arrangements – because NHSBT works nationally, we offer hybrid working options that give you more flexibility to balance work with life.
• Flexible working options – we promote flexible working where the role allows and are happy to discuss what flexibility might look like for you.
• Generous annual leave – 27 days annual leave (pro rata for part‑time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme – the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at:
• Supportive learning culture – we foster a culture of continuous learning where colleagues are well‑led, engaged and encouraged to grow. We support you in reaching your full potential, both in your current role and future career.
• Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.