Quality Manager

Contract Quality Manager

Location:

Home Based, Hampshire, GB, RG21
Contract Type:
Full Time
Salary: £65,000–£75,000

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. We embody both experience and innovation.

• Lead quality assurance, contract compliance and continuous improvement across a complex service delivery environment.
• Act as the contract lead for quality and assurance, providing independent oversight across operational delivery teams and supply chain partners.
• Own the Quality Management System (QMS), ensuring processes align with ISO 9001 principles and are effectively implemented across the contract.
• Work with operational teams to ensure quality standards are understood, maintained and continuously improved.
• Develop and deliver a robust contract assurance programme, including audits, inspections and quality reviews.
• Capture and maintain evidence to demonstrate compliance with contractual, regulatory and governance requirements, and identify risks, trends and corrective action.
• Provide detailed performance insight through regular reporting, analysing data to identify recurring issues, emerging risks and improvement opportunities.
• Manage quality performance across the supply chain, ensuring suppliers meet contractual expectations and maintain appropriate standards.
• Build strong relationships with stakeholders, supporting client assurance activities, audits and performance reviews.
• Lead corrective and preventative action processes, ensuring issues are effectively investigated, resolved and embedded improvements are sustained.

• Experienced quality professional with background in quality assurance, contract management or compliance within a complex, regulated or service‑led environment.
• Strong knowledge of Quality Management Systems, ISO 9001 principles and audit methodologies; ability to translate quality requirements into practical improvements.
• Confident analysing performance data, producing reports and using insight to identify trends, risks and opportunities.
• Structured and detail‑focused approach, able to manage multiple priorities while maintaining high standards of accuracy and governance.
• Strong stakeholder management skills, able to build trusted relationships, influence decision‑making and provide constructive challenge at all levels.
• Comfortable working with clients, operational teams and supply chain partners to improve performance and resolve quality issues.
• Committed to continuous improvement and passionate about creating sustainable changes that enhance service quality, customer experience and operational performance.
• Membership of the Chartered Quality Institute (CQI) required, or commitment to achieve within six months.

• 6% employee matched pension contribution
• 25 days annual leave
• Company car or car allowance
• Bonus programme
• Professional subscription (1x)
• Private medical cover for self and partner

We are committed to building a diverse and inclusive organisation that supports the needs of all. We make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

We are open to discussions about flexibility and flexible working and operate a hybrid work structure in many of our business areas.