Investigations Quality Assurance Officer

Investigations Quality Assurance Officer

Contract Type:
Permanent

Working Pattern:
Full time

Working Hours:

35 hours per week

Salary: £43,982 for Birmingham and Cardiff ; £48,380 for London

Location Options:
Birmingham with part of the week working from home, Cardiff with part of the week working from home, London with part of the week working from home

Function Type:
Investigations

As a Quality Assurance Officer, you will be part of a dedicated team focused on enhancing the quality, consistency and integrity of investigations across the Investigations directorate. Through the delivery of quality assurance activities, you will help ensure investigations are conducted in line with organisational standards, regulatory requirements, guidance and best practice.

You will be responsible for reviewing investigation files, analysing quality assurance findings and identifying trends, risks and development opportunities. Working closely with the Knowledge and Development Managers and wider Investigation teams, you will provide valuable insight and assurance on the quality and consistency of investigation outcomes, supporting a culture of continuous improvement.

In this role, you will produce high‑quality analysis and reports, highlighting areas of good practice, emerging risks and opportunities to strengthen processes. You will proactively assess whether investigation guidance and procedures remain current and effective, ensuring they continue to support regulatory objectives and operational excellence.

This role will report to the Lead Knowledge and Development Manager.

• Play a key role in improving the quality, consistency and effectiveness of investigations.
• Use analytical skills to identify trends, risks and opportunities that influence organisational performance.
• Work closely with operational teams to drive continuous improvement and best practice.
• Contribute to the development of knowledge, capability and professional standards across the Investigations directorate.
• Be part of a collaborative team committed to learning, development and delivering excellent regulatory outcomes.

• Relevant academic qualification and related experience, or equivalent work experience.
• Knowledge of the application of relevant legislation, regulatory standards, processes and procedures.
• Experience of undertaking analytical quality assurance work in a similar environment and identifying risks, trends and areas of improvement.
• Strong written and verbal skills with the ability to deliver concise, constructive feedback.
• Ability to communicate effectively and build relationships, at all levels across the organisation.
• Strong organisational skills demonstrating an ability to manage self and others' time effectively.

We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.

Closing date for applications:
Sunday 19 July 2026 at 23:55, however we may choose to close this at an earlier date.

Assessment and interview are anticipated to take place in late July/early August.

The Solicitors Regulation Authority is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.

Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio‑economic background.