Remote Quality Engineer for ServiceNow Platform

Join TELUS Digital as a Remote Quality Engineer specializing in Service Now. Drive the quality assurance lifecycle in an Agile environment, utilizing automated testing tools.

In this critical role, you will ensure robust quality management throughout the delivery process within the Service Now environment. Your responsibilities will include developing and executing testing strategies, hands-on testing, and constant communication with stakeholders to refine the quality expectations. You will also utilize Generative AI applications to streamline the testing processes.

Key Responsibilities:

• Manage quality assurance strategies for sprints from planning to UAT

• Create comprehensive test scripts with defined acceptance criteria

• Engage in daily Agile meetings to maintain quality focus

• Design reusable automated test components and frameworks

• Validate outcomes and report on product defects effectively

Requirements:

• 3–5 years of QA/Testing; 2 years specific to Service Now

• Proficiency in Service Now ATF for comprehensive test management

• Solid experience with ITSM and CSM functional testing

• Strong communication and facilitation for stakeholder workshops

• Understanding of Generative AI for enhancing test activities

Focus on delivering the best testing outcomes in TELUS's innovative digital ecosystem.
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