Quality & Assurance Business Partner

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Company: TfL, GLA or OPDC

Role:
Quality & Assurance Business Partner

Salary:
Circa £55K depending on skills, knowledge and experience

Band: 3

Position type:
Permanent

Location:

Endeavour Square (Stratford) London/Hybrid

Hybrid working within this role consists of at least three days a week in the office with up to two days a week working from home.. Hybrid working arrangements can evolve subject to business requirements.

The Quality and Assurance Business Partner is accountable for the operation of an integrated service which identifies and assures the successful quality targets for the projects and programmes within assigned Project Management Unit (PMU) delivery portfolio. Assuring the projects and programmes are delivered in compliance with the Quality Management System and TfL standards and requirements identified within the TfL Projects Directorate / Programme Management Office (PMO) owned suite of process and guidance, and with the obligations and requirements established in the project/programme definitions.

This role provides the collection of first line, day to day delivery assurance operated by the embedded PMU and contributes to performance optimisation and efficiency improvements by helping to embed high value lessons learned, best practices and process innovations.

• Accountable for the management of the quality process and the delivery of quality activities within assigned capital delivery portfolios consulting delivery leads to identify and resolve project specific variances to TfL's standard process, systems and tools undertaking root cause analysis and support fit-for-purpose process for incorporation into Pathway.
• Establish, develop and lead implementation of a PMO specific quality improvement plan to drive corporate efficiencies and continuous improvements in PPM capability.
• Lead implementation of a system identifying, recording and analysing lessons learned within disciplines in the PMU and support the leadership team in raising awareness of the TfL lessons learned, quality management and continuous improvement programmes.
• Lead the implementation and effective use of KPI driven quality performance assurance dashboards.
• Develop, embed and implement a robust risk based quality surveillance programme to detect, monitor and address systemic delivery and performance management deficiencies.
• Liaise and collaborate with 2nd and 3rd line assurance teams to ensure consistency of approach and develop a targeted response to systemic issues found through these higher level reviews.
• Work with delivery leads to understand and co-manage supply chain performance assurance risks/threats/ opportunities.
• Support TfL's quality objectives by facilitating compliance with governance and first line assurance activities within and across the functional disciplines.
• Contribute to driving and leading a positive safety culture within TfL projects and ensuring their team is invested in managing and improving HSE performance.
• Contribute to equality of opportunity, social inclusion, fair employment and environmental sustainability, creating open, inclusive and engaging environment within TfL and across stakeholders, customers and supply chain.

• Extensive knowledge of and understanding of capital projects and programmes with an emphasis on Quality & Assurance Management and how this supports and integrates with a wider high functioning environment.
• Extensive knowledge of PPM Systems and Tools.
• Knowledge of the professional disciplines of programme and project management in the context of complex capital projects.
• Knowledge of root cause analysis techniques and practice.
• Knowledge of a ISO
  9001 or equivalent environment.
• Desired professional Quality/Assurance / auditing accreditation.

• Strong leadership and influencing skills to manage and motivate teams in and outside of directorate to embed Quality & Assurance in support delivery of high risk, value and complex project and programmes. Specific technical skills include:
• Project Management (Level
  4)
• Programme Management (Level
  4)
• Stakeholder Management (Level
  4…