Quality Operations Manager

Job title: Quality Operations Manager (permanent, full-time)

Location: North West London, NW2 7HF

Salary: Competitive

Hours: Monday - Friday 9:00am - 6:00pm + 1 hour lunch break

Hybrid: 3 days in office, 2 days working from home

Start date: Immediate

At Vitabiotics, you'll find a diverse bunch of talented folk who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, team work and a sense of commitment. Vitabiotics is truly a great place to work!

Vitabiotics has pioneered advances in nutritional healthcare products for 55 years and the range includes many of Britain's leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.

As the UK's No.1 vitamin company, exporting to over 100 countries, Vitabiotics is widely acknowledged as leaders in innovation and in 2018 became the first vitamin company to twice receive the Queen's Award for Innovation, awarded for its ground breaking clinical research.

As part of our commitment to innovation and development, we are looking for experienced and technically focused Quality Operations Manager. You will be responsible for ensuring that quality standards, processes and systems are effectively implemented and maintained across day-to-day operations, from raw materials and manufacturing through to finished products. Working closely with technical, regulatory, manufacturing, product development and supply chain teams, you will help ensure products consistently meet quality, safety and regulatory requirements while identifying opportunities for continuous improvement.

The ideal candidate will have strong technical and operational experience within a regulated environment, excellent attention to detail, and a proactive approach to maintaining high standards of quality and compliance.

• Manage and maintain the Quality Management System in compliance with:
  • EU and UK regulatory requirements
  • Food supplement regulations
  • Cosmetic regulations
  • ISO quality standards where applicable
• Ensure quality policies, procedures, work instructions, and records remain current and effective
• Drive continuous improvement of quality systems and processes
• Monitor quality metrics and report trends to senior management
• Support the preparation and delivery of Management Review meetings

• Ensure ongoing compliance with applicable regulatory requirements
• Provide QA oversight for manufacturing, packaging, warehouse, distribution, and outsourced activities
• Support implementation and maintenance of HACCP principles where applicable
• Provide quality oversight for cosmetic products in line with UK Cosmetic Regulation requirements
• Assist with product quality reviews and market surveillance activities
• Review and approve quality documentation, including:
  • Standard Operating Procedures (SOPs)
  • Specifications
  • Batch records
  • Certificates of Analysis
  • Quality agreements
• Support product disposition and release activities where authorized

• Lead investigations relating to:
  • Deviations
  • Non-conformances
  • Out-of-specification results
  • Customer complaints
  • Quality incidents
• Ensure robust root cause analysis is conducted
• Oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPAs)
• Monitor investigation timelines and ensure regulatory expectations are met

• Manage the site Change Control process
• Conduct quality impact and risk assessments for proposed changes
• Ensure implementation activities are appropriately documented and approved
• Promote Quality Risk Management principles throughout the organisation

• Manage the internal audit programme
• Conduct and lead self-inspections across operational areas
• Support supplier qualification and supplier auditing activities
• Lead preparations for audits conducted by an external source e.g. MHRA
• Coordinate responses to audit observations and regulatory findings

• Support supplier qualification, approval, and ongoing performance monitoring
• Review supplier quality documentation and agreements
• Conduct risk-based supplier assessments
• Monitor supplier performance and quality trends

• Ensure effective, quality, and compliance training programmes are maintained
• Mentor and develop Quality Officers and other quality team members
• Promote a proactive quality culture throughout the organisation
• Support cross-functional departments in understanding and meeting quality requirements

• Manage, coach, and develop members of the Quality team
• Set objectives and performance expectations for direct reports
• Support succession planning and capability development within the department

• Degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Biology, Microbiology, Quality Management, or a related scientific discipline
• Extensive…