Field Service Representative; mfd) Inspections United Kingdom

Employment Status:

Regular

At the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3500 standards codes & related products today.

Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe Asia and North America CSA Group tests inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety performance and environmental impact.

Our employees take pride in making a difference in peoples lives through the work that we do. Were looking for people like you to help make it happen.

The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on-going conformity of products bearing the CSA Mark.

These are your tasks:

• Conduct factory inspections at CSA authorized factories (remote and on-site).
• Select representative product samples to audit;determine if sample complies with all applicable standards and Certification report; review quality control and testing documentation.
• Prepare Factory Inspection Reports (FIR) Initial Factory Evaluation (IFE) reports and consumer product evaluation reports to document inspection findings per procedures and work instructions.
• Review previous FIRs to determine if previous deviations have been corrected.

• With supervision determine satisfactory corrective action and time frame to implement the changes; determine if non-compliance merits stop shipments re-investigation or removal of CSA mark and takes appropriate action.

• Maintain contact with clients by following up providing information and responding to inquiries.

• Keep current on new services available and communicates these to clients as necessary and assist clients with making changes to their records (address company name etc) with CSA.

What we expect:

• Electrical Mechanical or Chemical Engineering or Associates Degree
• Licensed Electrician with related experience
• Bachelors Degree in Engineering
• 3-5 years experience (industry related experience will be an asset)
• Ability to work remotely and independently (Home office)
• Strong-effective communication skills
• Strong conflict resolution skills to be able to handle difficult situations
• Ability to read and interpret engineering drawings and test data
• Computer skills (word processing e-mail)
• Usage of calibrated measurement instruments high voltage test equipment hand tools
• Ability to manage multiple inspection files and changing schedules and deadlines with supervision
• Working knowledge of laboratory instrumentation as well as general laboratory procedures as they relate to performing factory inspections
• Good communication skills in English (oral and written) Knowledge of an additional European language (i.e.:German or French or Italian) welcome
• Ability to travel as needed and/or with short notice. This job requires 75% of travelling.

What we offer:

• An interesting and highly varied job
• Permanent full time contract
• Flexible working hours
• Generous Pension
• Life Insurance
• Private Medical Insurance and Cashplan
• Cycle scheme
• Tuition Reimbursement Scheme
• Referral Incentives
• Rewards & Recognition
• Service Awards
• Wellness Reimbursement
• Enhanced Family Friendly Leave

Required Experience:

Unclear Seniority