Quality Assurance Analyst - Customer Interactions; Remote
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-09-18
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager, IT QA Tester / Automation
Capita is seeking a Quality Assessor to join the Quality team, contributing to standard-setting and customer excellence across public sector services. You will assess customer interactions, produce reports, and provide feedback to support coaching and performance improvements.
Ideal candidates have QA or contact centre experience, strong attention to detail, and the ability to work independently in a fast-paced environment. This is a home-based UK role with a focus on quality and compliance.
We invite applications for the Quality Assurance Analyst
- Customer Interactions (Remote) position located in United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Quality Assurance Analyst
- Customer Interactions (Remote) role in the description above.
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