Manager, Quality Control — BSA​/AML & Sanctions Operations

Manager, Quality Control — BSA/AML & Sanctions Operations

Remote

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in:
Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™.We area financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our
* HUMBLE*HUNGRY
* SMART
approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

The Manager, Quality Control manages the day-to-day operation of the independent QC function across BSA/AML & Sanctions Operations, executing the program under the framework and standards set by the Director, Quality Control. The role reports to the Director, Quality Control, preserving the QC function’s independence from the production line. The Manager operationalizes the QC program, applies the sampling methodology and error taxonomy, and leads a Lead and QC Analysts covering alerts, cases, complex investigations, merchant acquiring, and sanctions.

• Operate the QC program day-to-day across all five review populations; ensure independence from production disposition authority is maintained in execution.
• Apply and maintain the sampling methodology set by the Director (risk-based, stratified by analyst and queue, with new-hire oversampling) at the defined confidence levels, and recommend refinements based on results.
• Apply the error taxonomy (critical, significant, administrative) aligned to the OCC five-element documentation baseline, executing escalation and re-work rules and surfacing gaps to the Director.
• Lead the QC Lead and QC Analysts; run monthly calibration between QC, Leads, and Managers with documented outcomes.
• Compile QC results and thematic trends for the Director to report into BSA/AML governance; track and follow up on effective-challenge items to closure.
• Coordinate read-only system access (Actimise, FCRM, Bridger) and maintain the QC results repository; ensure QC holds no production disposition rights.
• Operate to the Financial Crimes Compliance Independent Testing and Quality Assurance Program Document owned by the Director.
• Support the Director’s engagement with Financial Crimes Compliance Independent Testing and Quality Assurance and Internal Audit, without replacing either.

• Bachelor's degree required.
• CAMS required; CFE, CFCS, or CRCM preferred.
• 6–9 years of BSA/AML experience, including quality assurance/quality control or independent testing.
• 2+ years of people leadership.
• Experience designing sampling methodologies and error taxonomies in a regulated environment.
• Familiarity with alert, case, and sanctions-screening workflows.
• Strong QC/QA design discipline, including statistically valid sampling and calibration.
• Independence and objectivity; comfort challenging the production line constructively.
• Knowledge of the five-element documentation baseline and examiner expectations.
• Clear reporting of findings and trends to governance forums.
• Collaborative with second and third lines while preserving first-line QC scope.

QC spans every review population, so sampling…