Quality Assurance Analyst - Customer Interactions; Remote
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-10-07
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Capita is seeking a Quality Assessor to join the Quality team, contributing to standard-setting and customer excellence across public sector services. You will assess customer interactions, produce reports, and provide feedback to support coaching and performance improvements.
Ideal candidates have QA or contact centre experience, strong attention to detail, and the ability to work independently in a fast-paced environment. This is a home-based UK role with a focus on quality and compliance.
We are looking to fill the Quality Assurance Analyst - Customer Interactions (Remote) position at Capita in United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in United Kingdom.
This opportunity is part of our work in Human Resources, Management & Operations.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).