Quality Assurance Analyst

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Quality Assurance Analyst (2389189)

Quality Assurance Analyst - 2389189

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Quality Analyst is responsible for leading the end-to-end quality strategy and independently validating functionality and workflow stability within their feature team and product area through manual software testing. This role drives high-quality delivery through structured, risk-based testing practices; cross-team partnership; and strong defect identification, triage, and resolution leadership. The Quality Analyst helps ensure new features, system enhancements, and defect fixes meet expected business and regulatory standards by strengthening QA processes, improving test coverage for software applications and processes, establishing quality metrics, and mentoring peers to improve consistency, traceability, and release readiness.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

• Lead manual QA test planning and execution for assigned initiatives within the product area, including effort estimation, scope definition, risk assessment, and test approach selection
• Design, review, and maintain comprehensive test documentation (test strategy, test plans, test cases, traceability) ensuring coverage across functional, integration, regression, and user acceptance testing
• Partner with Product, Engineering, and Operations to refine requirements and acceptance criteria; proactively identify gaps, cross-system impacts, and downstream workflow risks
• Own defect lifecycle leadership: write high-quality defects with reproducible steps and evidence, perform advanced triage, facilitate prioritization, and drive timely resolution through to verification
• Establish, continuously improve, and support regression suites and release testing; ensure testing assets remain current with releases, configuration changes, and workflow updates
• Support test environment readiness and data needs; coordinate dependencies with Systems Management & Configuration and other partner teams to reduce testing delays
• Perform root cause analysis on recurring defects and quality issues; recommend and help implement preventive improvements to processes, requirements, and test coverage
• Contribute to QA modernization by identifying opportunities for test automation and tooling improvements; collaborate with Quality Engineers on automation candidates and standards
• Mentor and coach other QA team members on test design, documentation standards, defect quality, and domain understanding; provide peer review as needed
• Actively participate in Agile ceremonies and cross-team forums; communicate QA status, risks, and dependencies clearly and early

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/ GED
• 5+ years of experience in manual software testing in a product or application environment using…